Hello @kathy46,
A vendor credit should have a bill (or open bill) to apply it. Let me guide you on the process.
First, create a vendor create by following these steps:
- Go to +New, then Vendor credit.
- Enter the vendor credit details.
- Click Save and close.
After that, apply the credit to a bill. Here's how:
- Go to +New, then Bill.
- Type in the bill details. Then, Save.
- Click the Make payment button at the top right.
- Scroll down to the Credits section and make sure to mark the Vendor Credit box.
- Snap Save and close.
Take a look at this article for more information about: Enter a credit from a vendor. Please also check our page for more tips and recommendations. Here's the link: Income and expenses.
Should you have other questions and concerns, please let me know. It's my pleasure to help. Thanks for posting and have a great day.