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Hello there info582,
Can you tell me the name of your financial institution that you're trying to update? This helps me check if there's a reported issue related to your concern.
However, we can start updating your bank account manually. This troubleshooting helps to refresh the connectivity between your bank's website into QuickBooks.
If these steps help you update the account, you can now reconcile your account.
Fill me in if you have other questions. I'll be right here.
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I manually updated my account and reconciled; problem resolved.
I manually updated my account and reconciled accordingly.