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My Paypal hasnt updated in days. Is anyone else having this problem?

 
13 Comments
QuickBooks Team

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Thanks for reaching out to us, orders1,

 

Let's make sure your Paypal account gets updated.

 

Have you tried manually updating your bank? If not, I would suggest doing that first to fetch banking transactions that are not captured during the automatic update.

 

Here's how to update your bank inside QBO:

  1. Click Banking from the navigation panel.
  2. Go to the Banking tab.
  3. Select the account you're updating.
  4. Click the Update button at the top right.

If this gives you the same result, I'd suggest trying a different solution. You may check out the steps provided in this article to get past online banking issues:

Fix Online Banking errors in QuickBooks Online

 


Please keep me updated on the outcome, orders1. I'm here to get things sorted out for you. Have a good one!

 

Active Member

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

I just started having issues with out bank as well. I see that this has been a recurring problem with a variety of banks over the last few months. Has anyone overcome the issue? I have QBO and my bank feed is not updating. I Have cleared my cache; updated my password and link to bank and still getting error message. Banking with a small community bank (McFarland State Bank) but it has always worked before.

 

Thanks

Leigh Feldmann

Moderator

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Good day, @Badger Fan.

Thank you for including the steps that you've taken to resolve this bank feed issue. I'm here to get you pointed in the right direction so you can have your bank feed updated.

 

Since you've already tried performing the troubleshooting steps provided by my colleague @Jen_D, I'd suggest giving our Phone Support Team a call. They have the appropriate tools to pull up your account and get in touch with our banking department to get this issue sorted out. This is also to ensure that your information is in a secure place since the Community is a public space.

 

You can reach them through the contact details found in this link: Get help with QuickBooks Online.

 

Please don't hesitate to post if you have any other questions. I'd be happy to help you out. Have a great day!

Active Member

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Same issue here.  No resolution.  Shouldn't market a product that doesn't work like they advertise.  I've had multiple support consultations with no resolve.  I'm starting to question if it will ever be resolved.  I think they are trying to push customers to use their invoicing functionality in Intuit.

Moderator

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Hi, @ewander1983.

 

Thanks for joining us here in the Community. I'm here to share some information about the issue you're having when updating PayPal in QuickBooks Online (QBO).

 

This has been reported as an ongoing issue with an investigation number 22032 (INV-22032) and our product engineers are currently working to find a complete resolution as soon as possible. In the meantime, you can manually download transactions from your bank's website and upload them to QBO as a workaround.

 

To download transactions from your bank, here's how:

 

1. Log into your bank's website, then follow your bank's online process to download your transactions to your computer.
2. Choose transactions from specific or multiple accounts, or select a date range for transactions.
3. Select a supported file type (.CSV file) for the download file, then take note of the name and the location you downloaded it to so you can easily find it to upload.

 

Once done, you can now upload the transactions to QBO. Here's how:

 

1. Log into your QBO account and go to Banking menu at the left panel.
2. Select the Banking tab, then click File upload on the Update drop-down.
3. Choose Browse and pick the file you downloaded from your bank, then Next.
4. From the QuickBooks account drop-down list, select the account to which to upload the bank transactions, then Next.
5. When uploading a CSV file, follow the prompts to choose columns from the CSV file that match QBO banking fields, then Next.
6. Click Let's go! (or Finish).

 

For your reference, you may check out this article for further guidance: How to upload more than 90 days of bank transactions.

 

While we don't have a firm timeline for when this investigation will be resolved, I'd highly recommend contacting our Support Team again. I know you already called but I want to make that you'll be added to our notification list. Once you're added, we can immediately notify you once the issue has been fixed and provide you the resolution. I'll also update this thread once an update is available.

 

To reach them, you may visit this link and proceed to Connect with a QuickBooks ExpertGet help with QuickBooks Online.

 

That's it! Please let me know how it goes by leaving a comment down below. I'm always here should you have any follow-up questions. Take care always.

Active Member

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Has this issue been resolved? I am experiencing it as well.

Highlighted
QuickBooks Team

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Hello user1111,

 

I appreciate you for posting in the Community. Allow me to assist you with your PayPal concern.

 

If you're using the Connect to PayPal app and transactions aren't downloading, we have an open investigation which our product engineers are currently working on. In case you want to know the investigation number, its INV-27900.

 

You can also try checking if the Auto-Add feature is enabled or disabled on your end. If you're using the app, I recommend reaching out to our Customer Support to make sure you'll be part of the affected users.

 

Here's how you can reach them:

 

  1. Log in to QuickBooks Online.
  2. Select Help in the upper-right corner.
  3. Click Contact us.

By doing so, you'll be able to receive email updates about the investigation status. If you're using the PayPal Bank Feeds, you can try to update the account manually to sync transactions. For the detailed steps, I adding the article I recommend on this:

 

How to manually update bank accounts.

 

Any additional screenshot or details will ensure a timely solution. You can reach out to me by posting a response down below concerning your PayPal account.

Active Member

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Me too!

Moderator

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Thanks for joining the thread. @thecompugeek.

 

I'm here to share some information about being unable to download bank transaction from Paypal into QuickBooks Online. 

 

Our engineers are still working to come up with a permanent fix for this ongoing issue. If you've already tried reaching out to our Customer Care Team, rest assured that you'll be able to receive an email notification about the updates of this concern.

 

Also, as soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let you know so that you can get back to business.

 

Thank you for your patience while this was being worked on. 

 

Don't hesitate to let me know if you have any other questions about QuickBooks Online. I'd be pleased to help you out. Have a good one.

Frequent Explorer **

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Same problem. Last update was 67 days ago. I contacted QB customer support and PP support team to re-establish the connection and nothing happened. I disconnected and connected it once again - still nothing. 

Is it a constant problem? Does anyone have any other solution for this problem? 

Would like to have more information as QB team have been working on it for 3-4 months 

 

QuickBooks Team

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Thanks for bringing this to our attention, @An_Ur_DID.

 

Are you getting an error when connecting your PayPal app with QuickBooks?

 

If so, let's use a private browsing window, such as Chrome Incognito Window and connect the app from there.

 

If this works, you can delete the browser cache and cookies in the regular browser, then reconnect the app. QBO and PayPal app house a lot of cookies that may cause this issue.

 

If you get the same results, please take a screenshot of the error showing the URL in the address bar and the system clock in the bottom left. 

 

Once done, it would be best to get back in contact with our Technical Support Team. I know you've reached out to them already. However, you'll need to send them the screenshot for further investigation.

 

Let me know how the call goes by sending a reply in this thread. I'm always around here in the Intuit Community to help.

Frequent Explorer **

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Hi @MaryLandT Just tried to use incognito window and it did not help either. 

There is no error on the screen. It just doesn't add any transaction and now shows a question mark instead of a number of transactions under review. 

Looking at this message tree, I am not the only one who has this problem.

Is there a global problem between QB and PP? IS there any specific add-on that can help to solve it? 

QuickBooks Team

Re: My Paypal hasnt updated in days. Is anyone else having this problem?

Thanks for your response, @An_Ur_DID.


Allow me to join the conversation and add some information about PayPal not updating.


The connection problem has been reported as an ongoing issue. Our product team knows and is working with your FI to get a permanent fix for this unusual behavior.


Please give our Customer Care Team a call to add your account to the list of affected users. An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation. 


Here’s how to get in touch with phone support:

  1. Click the Help (?) icon in the top-right.
  2. Select Contact Us.
  3. Enter what you need in the How can we help? field, and click Continue.
  4. Choose Get Callback, enter your contact information and hit Call Me.

Be assured that I’m keeping you posted here in this thread for any available updates. 


In the meantime, use the WebConnect feature to import bank transactions. First, download them from your Financial Institution’s website using a supported file type. 


Let me show you how:

  1. Log in to your bank’s website and follow the process to download transactions to your computer.
  2. Choose the transactions you want to download or specify a date range.
  3. Select a supported file type for the download file.
  4. Name the file and save it on a location where you can easily find it.

Now, you can start uploading the file to QuickBooks. To do that, follow the steps below:

  1. Go to Banking from the left menu and select Banking.
  2. Select File upload from the Update drop-down.
  3. Click Browse, then locate the file you downloaded from the bank and select it.
  4. Hit Next.
  5. Choose the account from the QuickBooks account drop-down and click Next.
  6. Finally, click Let’s go! (or Finish).

 

Refer to this article for the details: How to upload more than 90 days of bank transactions.


That should keep your bank transactions updated.


Let me know how the call goes and if you need anything else. I’m always here to keep helping. Take care!