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Do you have QBSE or QBO with higher plan (i.e Essential, Plus, Advanced)?
Hi there, @lupitav93,
There are some features in the higher version of QuickBooks that are not available in Simple Start. That being said, downgrading your subscription needs further assistance from our Customer Care Support.
Please check our page to see the product comparison. Here's the link: Compare QuickBooks Plans.
I'll be around if you have other questions. Happy weekend ahead and take care.