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Frequent Contributor *

New Price Increase

How can Intuit justify a 17% price increase on QBO Plus.  They say is for product improvements and developments. Are they going to change the cap on the number of accounts you can have? Give me something I can hang my hat on; not the useless items they call improvements. Where is the ability to build assemblies. Do they really know what the community wants?

32 Comments
Established Community Backer ***

Re: New Price Increase

They do not ever know or care what the community wants. It probably cost them that much to impose the class and account caps at 70 and 250 respectively. This is how they recover that cost.

Moderator

Re: New Price Increase

I appreciate you getting back to us in the Community, @beneeley.

 

Allow me to join in and share information about the new price increase for QuickBooks Online (QBO).

 

I understand that price increase is a huge factor affecting your business. We recognize that a price change like this can be difficult for small business owners. Intuit strives to deliver the best solutions at an affordable price to our customers by investing in technology that makes our products easier to use. This will also help us reinvest to improve the features you already have and introduce new tools that let you do more in less time.

 

For additional information, please refer to this article: Accountant Price Increase for QuickBooks Online for July 2019.

 

We want to ensure we continue to provide exceptional service. Let me know should you have any follow-up questions. I'm always here to help. Take care always.

Frequent Contributor *

Re: New Price Increase

As a quickbooks plus user, I was billed $540 for the annual payment in March of 2018. Then... they raised prices - a big price raise. My March 2019 bill was $645. Now, today I get a notice that they are DOING IT AGAIN. This time, they're saying my bill is going up to $755. 

 

I'm not at all happy with this. It's straight up price gouging. They haven't added so much to the system in the last 2 years that it's worth $200 more a year. Love Quickbooks, but certainly not at $755 a year for Quickbooks Plus. 

 

That amount of price increase in that amount of time is so unacceptable. 

QuickBooks Team

Re: New Price Increase

Hi @sskinman,

 

I understand that price increase is a huge factor affecting your business. We recognize that price changes like this can be difficult for small business owners. 

 

We are committed to developing an easy and straightforward financial tool that helps you today and grow with you tomorrow.

 

We want to ensure that you, as our customer, always have the most efficient software available that helps you run your business.

 

Additionally, you can read this helpful article for more insights: FAQ - QuickBooks Online Price Increase for July 2019.

 

As always, you can visit our Help Articles page for QuickBooks Online if in case you need to learn some "How do I" steps.

 

We want to ensure we continue to provide exceptional service. I'll be always around if you need anything else.

Not applicable

Re: New Price Increase

This is ridiculous. I am sick and tired of these increases, and saying it is for enhancements to the software. I do not need the so called enhancements. I tell you they are increasing the price because the tax software part of the company is floundering. The moderators wont mention that. 

Not applicable

Re: New Price Increase

The support sucks too. An awful system, it is terrible.

 

another increase this is nuts.

QuickBooks Team

Re: New Price Increase

Hi there, @beneeley and @Lvls,

 

I appreciate you for putting your voice out and providing feedback.

 

Customer satisfaction and striving to deliver the best services and product is always our goal. We have accelerated the development of QuickBooks Online by leveraging automation and other technologies to deliver time-saving features. You can check the Firm of the Future Blog to know more about the improvements and updates.

 

You can visit the link below for a comparison of different products and services we offer. By that, you can ensure you're subscribing to the right kind of service for your business size and needs.

 

QuickBooks Online Products and Services

 

I will also send feedback on your behalf, so our management team knows all customer's sentiments.

 

Let me know if you have additional questions. I'm always here to help. Take care always.

Frequent Contributor *

Re: New Price Increase

Jonpril,

 

I appreciate your reply, but it just feels like a cut & paste lip service acknowledgement.

 

For small and medium businesses who are generating millions a year in sales, the cost of your services are not even worth mentioning. On the other hand, for the smaller businesses like mine, as well as freelancers and sole proprietors, these price increases really do hurt. Price increases are normal, and even expected sometimes, but no one wants to feel like they're being bent over a barrel. 

 

For me, Quickbooks Plus has been great, and I enjoy using it. I've been happy to pay for it at $540 a year, still alright at $645, but $755 a year? Not sure about that. We shall see.... I have 10 months before my next renewal to figure it out. Zoho Books and especially the revamped Freshbooks seem very compelling. The very top end of each of those services have some pretty sweet features and won't cost as much as QBO Plus. It's just due diligence to evaluate all this before paying up to continue using QBO Plus in 2020, when there will probably some sort of new price increase, if the trend of the last 3 years continues. 

Not applicable

Re: New Price Increase

I see some comments on a 17% price increase but mine is a WHOPPING 74%!!!! I paid $433 in December of 2018 and now it will be $755?!?!?! I can't think of any other business or industry that could get away with an increase like that.

 

Any alternatives? I need VERY basic functionality. I'm a small women-owned business with just 2 employees.

Not applicable

Re: New Price Increase

My increase was 70%+! What the heck?!

QuickBooks Team

Re: New Price Increase

Hello there, @key2Bme.

 

I appreciate you for voicing out your feedback. To ensure we can continue to provide exceptional service, price increases are tied to product enhancements, future product development, and not to a calendar schedule. 

 

Here at Intuit, we're continuously working on QuickBooks Online to make it easier for you to manage your business and get your accounting done.

 

You can be confident that we’ll continue enhancing this program so it grows alongside your business. You can find out about these features before they’re released by keeping an eye on our blog: https://quickbooks.intuit.com/blog/whats-new/.

 

Also, for additional insights in navigating around QuickBooks, you can join our webinars: Get the most out of QuickBooks with Webinars.

 

Lastly, if there are any features, you haven’t tested out yet, the tutorials on our Community site will come in handy. They show how to find and use every aspect of QuickBooks Online: Video Tutorials for QuickBooks Online.

 

On the other hand, if you have other questions about your billing history, I'd recommend contacting our Customer Care Team. A specialist will be able to look up your account and review your billing information on a secured environment.

 

Here’s how to contact us:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help?, type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

Feel free to swing by here in the Community if you have other questions. I'm just a few posts away.

Not applicable

Re: New Price Increase

Instead of just making enhancements at any cost, you should consider what your customers want. You shouldn’t enhance just to enhance if that’s not what we need. 

 

The gigantic price increase was enough to make me consider looking for solutions but, honestly, all the replies I’ve seen are making me DEFINITELY  plan to look for alternatives. I don’t hear any care/concern for your customers needs in these responses or any indication that you will get customer Input in the future. Seems that you will keep “enhancing” and delivering price increases. 

QuickBooks Team

Re: New Price Increase

Hello there, key2Bme.

 

Your thoughts and feedback about the QuickBooks price increase are being noted. The features added in QuickBooks are made after much deliberation from our product developers for the benefit of our customers. It is always our aim to develop relevant features that came from customer's feedback.

 

For now, you can have these resources to learn more about QuickBooks Online features and functions:

I'm just a post away, so please don't hesitate to reach back to me if you have further questions about this.

Not applicable

Re: New Price Increase

When I started 6 years ago the price was $25/mo. and it eventually rose to $60/mo. a year or two ago. Now they are forcing me to join the advanced plan simply due to the number of classes/properties I have in the database. The new advanced plan is $150/mo. This is about a 600% increase in 6 years. I don't need half the features they've added. Received a message yesterday that I MUST upgrade to send out an invoice to an existing client using a new Property (field). They are holding my business hostage. Actually, it's businesses as I have two online accounts with them. This is nothing other than price gouging.

I called today to try to see if there is a feasible workaround or price reduction and they just kept repeating the same line over and over again that I should speak with my accountant and reorganize everything in the system to no longer use more than 40 classes/properties. With this change though my reporting functionality would be lost. 

They know how much of a nightmare changing accounting software is and are simply capitalizing on that.

Highlighted
QuickBooks Team

Re: New Price Increase

Hello @penrosepmd,

 

I appreciate you for expressing your sentiments about the price increase. Rest assured, you’ll experience the best service while using QuickBooks Online.

 

It's not mandatory to upgrade your plan to QBO Advanced. If you've reached the Chart of Account, class and user limits for QBO Plus, you could inactivate them since these will not count.

 

Let me share with you some more advantages and add-on services when subscribing to QBO Advanced:

  • Multiple users (up to 25)
  • Chart of accounts entries (unlimited)
  • Tracked classes + locations (unlimited)
  • Accelerated invoicing
  • Smart reporting powered by Fathom
  • Custom user permissions
  • Premium care with Priority Circle
  • Enhanced custom fields
  • Simplified bill payments

To learn more, you can visit this link. That way, you can ensure you're subscribing to the right kind of service for your business size and needs.

 

That's it. Just leave a comment below if you have additional questions. I'm always here to help. Have a good day. 

Community Explorer **

Re: New Price Increase

 
Community Explorer **

Re: New Price Increase

I love Quickbooks Intuit for the most part; it is easy to use and convenient for a small business. The problem I have with them is they lure you in with 6 months at 50% off. Then they raise the price. Then after that you are locked in with no discounts available. The increase their product pricing. I have had them for less than 2 years and they increased their price $240 a year. They tell me I can downgrade my plan. No I can't because I need the reporting for multiple locations. I don't need the inventory tracking, the project tracking or 5 users, but they don't offer an a la carte option. It is all or nothing. I am a small business and all their upgrades have not been things I need, but yet I have to pay for them. I have the Intuit Essentials Plus. At some point it is going to be more cost effective to have someone else do my books and payroll. The point of having Quick books in a small business is to be able to save money by doing things yourself. They are making this more costly. I would look at other software, but they have a lock on the market and they know it. If anyone knows of similar bookkeeping software let me know. I would be happy to switch if the price is right.
Not applicable

Re: New Price Increase

Yes same with us! We paid $360 last year and now are being billed $755! That's more than double in 1 year! 

Not applicable

Re: New Price Increase

I have a very small business with very little bookkeeping, but it's structured as two companies and so l I need 2 subscriptions to QBO, one for the US and one for Canada. I would not recommend QBO to anyone. There are lots of newer bookkeeping software companies doing interesting things. Two months notice for a price increase is unethical since it would take longer than that to switch. Perhaps they are not optimistic about the future of their service, and are trying to extract as much revenue as they can before they lose more business to competitors.

 

Not applicable

Re: New Price Increase

Agreed!  Every month seems to be some different issue with their pricing.  I feel like in the short year I have been in business I have had a handful of price increases on me which cuts heavily into my profit.  I make next to nothing on these subscriptions and now am losing money because I cannot justify passing on  these price increases so often.  I'd lose customers.  This is poor business on QB part and I will certainly be testing out other products.  Its embarrassing to recommend a product to customers and then have to turn around month after month and say "Hey QBO raised their prices again".  I can't do it.  It's frustrating as all get out!

Not applicable

Re: New Price Increase

This price increase amounts to extortion. I will be looking for an alternative to Quickbooks for my small business accounting and invoicing. I hope those who have made such a greedy decision will pay the price in a heavy reduction of customers. Any suggestions for alternatives?

Anonymous
Not applicable

Re: New Price Increase

Thanks for joining the conversation, @Scottledanse,

 

I just want you to know that I hear you, and I know how price increase can be burdensome. Our developers are constantly working to meet our customer's needs by investing with technologies to deliver innovative and effective ways to make the program easy to use.


Please know that we certainly are not taking this decision lightly and recognize its impact on everyone. New features are added to the software so you can maximize the services that we offer.


We ensure fairness throughout our pricing policy for customers and continue to improve our services while keeping it competitive.


I recommend checking out this article for more details about the topic: Simple Start Price Increase – September 2019.


You may also want to visit our QuickBooks Online Blog to get information on our products news and updates.

 

If you want to switch to a different software, we're unable to advice what work's best for your business. I would recommend contacting our QuickBooks Online Care Support to discuss your account claims. Here'e how to get our contact information: 

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.

  2. Tap the Contact us button.

 

The Community always has your back, so please feel free to post an update by leaving a comment below. I'm here to help.

Community Explorer **

Re: New Price Increase

I appreciate your response as generic as it is. I have heard the same response over and over. Yes, we as customers like innovation and appreciate QuickBooks' team continually working on improvements, but let’s be real that is their job and what they get paid to do; If they are not working on developing new software then they would just be sitting there twiddling their thumbs. I feel like I have already paid my portion for what I have purchased and need. These recent improvements you are charging me for are items that I did not request nor do I need, but I will still have to pay for those items that other want to use, so be it. I can be a team player.  For the last 2 years I have received a $10.00 a month increase. So, I should expect at least a $120.00 increase every year because you are making a better product, but I am still using only the product as I purchased it from day one. I am not saying I am speaking for other business owners, but I think it is safe to assume that 95% of the customers using Quickbooks are not happy with the increases. So next time you want to consider raising the price I think you should think long and hard, I don’t think it would be cost effective to have customers jump ship. Then you will have a new product, with no one who will be utilizing it. Make no mistake if anyone asks about Quickbooks, my first response will be, it is good software, but all they do is raise the price on you every year. So, I would look into other options. You say you save business owners $3500 a year, but that is now down to $3260 and decreasing each year, so I think you should change your information. I have kept my mouth shut, but I am no longer willing to do that. I am sick and tired of the small business owner being hurt by corporate greed.

Community Explorer **

Re: New Price Increase

I appreciate your response as generic as it is. I have heard the same response over and over. Yes, we as customers like innovation and appreciate QuickBooks' team continually working on improvements, but let’s be real that is their job and what they get paid to do; If they are not working on developing new software then they would just be sitting there twiddling their thumbs. I feel like I have already paid my portion for what I have purchased and need. These recent improvements you are charging me for are items that I did not request nor do I need, but I will still have to pay for those items that other want to use, so be it. For the last 2 years I have received a $10.00 a month increase. So, I should expect $120.00 increase every year because you are making a better product, but I am still using only the same items since the day I purchased the software. I am not saying I am speaking for other business owners, but I think it is safe to assume that 95% of the customers using Quickbooks are not happy with the increases. So next time you want to consider raising the price I think you should think long and hard, I don’t think it would be cost effective to have customers jump ship. Then you will have a new product, with no one who will be utilizing it. Make no mistake if anyone asks about Quickbooks, my first response will be it is good software, but all they do is raise the price on you every year, so I would look into other options. You say you save business owners $3500 a year, but that is now down to $3260 and decreasing each year, so I think you should change your information. I have kept my mouth shut, but I am no longer willing to do that. I am sick and tired of the small business owner being hurt by corporate greed.

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