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Not bringing up customers (random) Getting worse as the day goes on. Every other customer I try to bring up will not open. ANyone else having same problem?

 
3 Comments
QuickBooks Team

Re: Not bringing up customers (random) Getting worse as the day goes on. Every other customer I t...

Hello there, @tas1845,

 

Thanks for joining in the QuickBooks Community.

 

If the customer populates on the search bar, but nothing happens when you click the name, there is an on-going investigation about this issues.

 

While we are working to resolve this issue, we have a workaround that you can perform to ensure that you can still able to scroll and move to the next page to find the customer manually. 

 

In the meantime, we don't have a specific time on how long we can fix this problem. I highly recommend contacting our QuickBooks Support Team to add you to the list of affected users and to receive updates about the investigation via email.

 

Here's how:

 

1. Sign-in to your QuickBooks account.
2. Click Help at the upper right corner.
3. On the search bar, enter your concern.
4. Click Contact us.
5. Click on the green button that says Get a callback.
6.  Fill in all the necessary information (First Name, Last Name, Email Address, and Phone Number.
7. Click Confirm my call.

 

Thanks for your patience. If you need further assistance with the workaround, just let me know. I'm here whenever you need more help.​

Established Member

Re: Not bringing up customers (random) Getting worse as the day goes on. Every other customer I try to bring up will not open. ANyone else having same problem?

yes i am having this problem also

Highlighted
QuickBooks Team

Re: Not bringing up customers (random) Getting worse as the day goes on. Every other customer I t...

Hello there, @james39.

 

I'd be glad to help share information about the issue when customers in QuickBooks Online (QBO).

 

As mentioned by my colleague, ShallyMarR, our engineers are currently working for an immediate resolution about this issue. While they do that, you may need to scroll and move to next page as needed to find your customer manually.

 

In addition, you may need to get in touch with our Support Team so you'll be added to the list of affected users in this investigation (INV-32298). Once added, you'll automatically receive an email notification with the latest updates.

 

To contact support, you may follow the steps provided above, or you can check it here: Contact the QuickBooks Online Customer Support team.

 

If you have any other QuickBooks questions in the future, you can always check this article: Help articles for QuickBooks Online.

 

Please feel free to add a comment below if you have any other questions, I'd be glad to help you however I can. Wishing you the best!