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wjsva
Level 1

ON THE VENDOR SIDE I CAN NOT SCHEDULE A PAYMENT. WHEN I CLICK ON SCHEDULE PAYMENT IT GOES OVER TO THE DOWN ARROW. THERE IS NOT AN OPTION FOR PAYMENT UNDER THE DOWN ARROW

I HAVE ALWAYS BEEN ABLE TO CLICK THE SCHEDULE PAYMENT AND IT GO TO THE PAYMENT SCREEN WHERE I WOULD ENTER THE PAYMENT TYPE AND THE CK NUMBER. I THINK THIS MAYBE A PROGRAM ISSUE
2 Comments 2
Mark_R
QuickBooks Team

ON THE VENDOR SIDE I CAN NOT SCHEDULE A PAYMENT. WHEN I CLICK ON SCHEDULE PAYMENT IT GOES OVER TO THE DOWN ARROW. THERE IS NOT AN OPTION FOR PAYMENT UNDER THE DOWN ARROW

Welcome to the Community, @wjsva.

 

Let's perform some troubleshooting steps so you can enter a scheduled payment successfully.

 

To check if it's a browser data issue, let's try logging in to logging to your QuickBooks Online (QBO) account using a private browser. There are times that the browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly. 

 

To use a private browser, here's how:  

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + N
  • Safari: Command + Option + N

Once logged in, go back and try to enter a scheduled payment again to double-check. For more guidance, feel free to check out this article: Understanding payment schedules.

 

If this works, it means that you need to clear your browser's cache so the system can start fresh.

 

If you get the same result while using a private browser, I'd suggest using a different one.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

Fiat Lux - ASIA
Level 15

ON THE VENDOR SIDE I CAN NOT SCHEDULE A PAYMENT. WHEN I CLICK ON SCHEDULE PAYMENT IT GOES OVER TO THE DOWN ARROW. THERE IS NOT AN OPTION FOR PAYMENT UNDER THE DOWN ARROW

@wjsva 

As additional option, explore this 3rd party app - Melio. You may:

* Pay a vendor invoice with a bank transfer or ACH transfer for FREE.
* Stretch your cash flow by creating up to a 45-day float by paying bills via a credit card, even if the vendor doesn’t accept credit cards.
* Vendors get paid with a physical check or with electronic bank transfers. You choose how you pay.
* Schedule payments to be paid in the future to take advantage of vendors’ terms.
* 2-way sync with QuickBooks Online (data flows both ways).

[Post edited by Moderator to remove link]

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