Partial Payment from customer

Greetings NU-LTGx,

You’ve come to the right place. I can help you waive the customer’s balance due.

Since the customer has partially paid the invoice, you can write off the balance due by adding a negative number in the invoice.

Please follow the steps I’ve laid out below:

1. Open the invoice.
2. Enter a new line using the main product service item in the invoice.
3. Change the description to Bad Debt.
4. Under the Amount field, enter the balance still due as a negative number.
5. In the Memo field enter Bad Debt.
6. Click Save.

Let me share this relevant article too for reference: Write off bad debt.

Please know that I'm only a post away if you need anything else about QuickBooks Online. Have a great week.