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Join nowMy P&L normally shows Cost of Goods Sold by "parent" account subtotaled, and Expenses by "parent" account and subtotaled. However, today when I click on the Profit and Loss report, the Cost of Goods Sold are still organized by parent and sub accounts, but the Expenses are just all listed with no "parent" accounts or subtotals. Any idea what happened? I pull the same report every month and this is the first time this has happened.
Better yet, any idea how to fix this? I need to close February books and can't until I can pull this report correctly.
This is what it should look like:
Expenses |
700 BUSINESS DEV/MKTG |
7100 Advertisements |
7300 Branding/Marketing |
7310 Ad Development |
7320 Ad Management |
7330 Design Projects |
7340 Digital Marketing |
7350 Marketing Consulting |
7360 Media Planning |
7370 Website Maintenance/Updates |
Total 7300 Branding/Marketing |
7390 Branding/Mktg Special Projects |
7150 25th Anniversary Work |
7200 Annual Report Design & Printing |
7851 Economic Development Brochure |
This is what it looks like now - with no subtotals:
Expenses |
7100 Advertisements |
7200 Annual Report Design & Printing |
7310 Ad Development |
7320 Ad Management |
7330 Design Projects |
7340 Digital Marketing |
7350 Marketing Consulting |
7370 Website Maintenance/Updates |
7920 CQG Sponsorships |
7930 Memberships Dues |
7940 Other Sponsorships |
7955 Subscriptions |
6100 Employer Tax Liability |
6200 Healthcare Benefits |
You've got my back, @KTS19.
I look into this further and found an on-going investigation (INV-55631) about certain accounts not reflected in the P&L report. Rest assured that our product team is investigating this issue. We hope to have new information for you soon.
For you to be added to the list of affected users, it's best to reach out to our support team. This way, you'll be notified via email for any updates or resolutions.
Here's how:
In the meantime, you'll have to run the Profit and Loss Detail report.
Additionally, I've added this handy article that can guide you in the future: Export your reports to Excel from QuickBooks Online.
If you need further assistance, please post a reply below. I'll be around to help you in any way I can. Have a wonderful day.
When do you expect this issue to be resolved? Creating financials to close February was a nightmare because the P&L would not group and subtotal sub-accounts.
Hello there, KTS19. Hope you're well today.
I can see the importance of getting this issue resolved. For now, our engineers are still working on resolving this and we're not given any time frame when it will be sorted out. As long as you've added to one of the affected users, you'll get any updates from this investigation. Still, I'd recommend following the recommendation shared by my colleague above.
Also, you may want to check these articles for additional information about handling reports in QBO:
If you have other concerns with QuickBooks, please post them here. I'll be around with the Community people to help you figure them out. Stay safe and take care always.
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