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Sales receipt refund appears in Open Invoice report

I issued a refund on a sales receipt. Created the credit memo and then issued the check from Accounts Receivable. All account balances are correct. However, the Credit Memo and corresponding check are appearing in my Open Invoices report as offsetting transactions. Is there a way to eliminate these from the report? 

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Best answer 05-13-2019

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Re: Sales receipt refund appears in Open Invoice report

From the QB user guide

 

Although you have recorded both the credit memo and the check, you still need to connect the check to the credit memo so that QuickBooks can track the transaction correctly. You use the Receive Payments window to connect the two.

To connect the refund check to the credit memo:

  1. 1  Choose Customers > Receive Payments.

  2. 2  Choose the customer to whom you just wrote the refund check. You'll see the amount of the credit

    included in the Existing Credits field and the refund check in the bottom section of the window.

  3. 3  Select the Apply Existing Credits checkbox.

  4. 4  On the Refund Chk line, enter the check amount in the Payment column, if not already entered by QuickBooks, and then click OK. If you now choose Customers > Create Credit Memos/Refunds to

 

display the credit memo you just entered and click Tx History, you should see the refund check listed in the Transaction History - Credit memo window.

View solution in original post

1 Comment
Highlighted
Established Community Backer ***

Re: Sales receipt refund appears in Open Invoice report

From the QB user guide

 

Although you have recorded both the credit memo and the check, you still need to connect the check to the credit memo so that QuickBooks can track the transaction correctly. You use the Receive Payments window to connect the two.

To connect the refund check to the credit memo:

  1. 1  Choose Customers > Receive Payments.

  2. 2  Choose the customer to whom you just wrote the refund check. You'll see the amount of the credit

    included in the Existing Credits field and the refund check in the bottom section of the window.

  3. 3  Select the Apply Existing Credits checkbox.

  4. 4  On the Refund Chk line, enter the check amount in the Payment column, if not already entered by QuickBooks, and then click OK. If you now choose Customers > Create Credit Memos/Refunds to

 

display the credit memo you just entered and click Tx History, you should see the refund check listed in the Transaction History - Credit memo window.

View solution in original post

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