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jakobox
Level 3

Significant Bug

For multiple days now this is what I see when I log in.

 

Based on my experience in the past with QB support, it's a complete waste of time.

 

Anyone in the community have any suggestions?

 

Screen Shot 2020-12-16 at 8.39.52 AM.png

7 Comments
Angelyn_T
QuickBooks Team

Significant Bug

Hi there, @jakobox.

 

Thank you for raising your concern here on the Community page. I have the solutions you can perform to fix the issue you're getting. It's my pleasure to share them with you.

 

Usually, there are a few possible reasons why this happens. First is when the browser tends to hold onto information that causes unusual experiences when accessing QuickBooks. Second, if Intuit is not added as a trusted site in your browser.

 

To begin with, review if your browser is compatible with QuickBooks. Here's how:

  1. Go to https://fixit.intuit.com. If you see a red warning icon, you need to update your browser’s settings.
  2. Select the button under the warning, then follow the steps provided.

Then, clear your browser's temporary storage files to start fresh and try signing in to QuickBooks again.

 

  1. Go to https://qbo.intuit.com and try to sign in.
  2. If you can’t access the page, go to https://quickbooks.intuit.com/.
  3. At the upper right, hover over Sign In and select QuickBooks Online.
  4. Retry to sign in to QuickBooks.

If you're getting the same behavior, add QuickBooks as a trusted site to prevent your browser from potentially blocking site content.

 

  1. Find out how to add trusted sites to your browser.
  2. Add https://qbo.intuit.com and https://quickbooks.intuit.com/.
  3. Close and reopen your browser.
  4. Sign in to QuickBooks.

For additional steps, you can also restart your computer and internet modem, and clear your DNS. For your detailed guide, check out the instructions under Step 5: Restart your computer and internet modem, and Step 6: Clear your DNS from this article: Can’t access the Sign In page.

 

Once you had open QuickBooks successfully, you can check out the topics from our help articles as your related resources.

 

If you have other questions, please feel free to click the Reply button and add a comment below. I'll be right here to provide additional assistance. Wishing you and your business all the best!

jakobox
Level 3

Significant Bug

Clearing the browser history did the trick. Thank you!

jakobox
Level 3

Significant Bug

Ironically, I am also getting a error in the "fixit" website you pointed me too.

 

Tried in multiple browswers.

 

Screen Shot 2020-12-16 at 10.30.28 AM.png

Jen_D
Moderator

Significant Bug

Thanks for posting here again, @jakobox,

 

If you're unable to access the Browser Health Checkup link, make sure it is whitelisted in your browser. This error usually occur if there are misconfigured permissions on the browser that doesn't authorize it to open the site.

 

You may check with your Internet Service Provider and see if they can help allow this site on your browser. For other browser problems with QuickBooks Online, you can follow Angelyn_T's answer to fix it.

 

If you have other questions about the program, please tag me anytime. I'll be right here if you need anything. Have a nice day!

jakobox
Level 3

Significant Bug

I get this error message on multiple browsers. I also get the error on iphone/Safari using a cell connection (IE using a different ISP). I even tried with a VPN just for good measure.

 

It's so typical of my experience with Quickbooks that you blame issues on someone else.  In the end, connecting to that site is not critical to me getting to the bottom of the issue, and I was just sharing to help you guys know there is an issue on your site.

 

jamespaul
QuickBooks Team

Significant Bug

Hello, jakobox.

 

I appreciate your initiative to inform us about the issue, and for taking the time to fix it. 

 

At this point, I'd recommend contacting our support so they can investigate the issue. They'll take a closer look at the system and find out what's causing those error messages when accessing QuickBooks Online. 

 

Since you're unable to log in, you can use this direct chat link to message our agents: QuickBooks Online direct chat link

 

After fixing everything with our support, you have the option to visit our articles as well. They have a variety of help content including guides that'll give some ideas on what you can do in QuickBooks Online. Browse them here to get started. 

 

We want to get you back in business as soon as possible. If you have other concerns, please share them with us. We're here to help and address them for you. 

jakobox
Level 3

Significant Bug

I find it telling that I just pointed out that a page you directed me to as a part of troubleshooting is not working properly, and the solve is for ME to contact another department in your company to inform them of the issue.

 

Sorry to say that I have spent as much time as I care to on this issue. If you think it's appropriate for someone at your company to be made aware of this issue, I would suggest that you tell them directly.

 

This is all somewhat hilarious, and very much in line with my previous experience whenever I reached out for support with Quickbooks.

 

Wishing you and Intuit all the best.

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