Statement Writer Error Microsoft Office Document Customization

Hi there, @dev090163.

I've checked our records and found out that there are no open investigations we can relate to this concern.

I recommend reaching out to your cloud hosting provider to check if they have access to the Microsoft application. This may be the reason why you're getting this error message.

You can also update QuickBooks Desktop to the latest release. Updating QuickBooks can fix common issues when performing a task within the program. In addition, you can download the latest version of QSW to make sure it is compatible with QuickBooks.

If you're still getting the same error, you can proceed to the rest of the recommended solutions provided in this article: 

Fix problems with Statement Writer.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

Unable to updated statement templates... reviewed others with same problem.  Need resolution.   Suggestions> 

Thanks for joining the thread and following the suggested steps above, @Apritchard.

Since you're done with the troubleshooting steps, I recommend contacting our QuickBooks Desktop Support Team. They have tools to do a remote session and will help you verify what causes the issue, to fix it for you. 

Here's how to reach for support:

1. Go to the Help tab.
2. Click Contact Us.
3. Type Statement Writer error in the description box.
4. Select Continue.
5. Choose between Call me back or Message us.

To ensure that a representative will address your concern on time, please check our support hours. 

You can also read the topics from our help articles in case you need guides and related references while working with QuickBooks in the future.

Let me know how the call goes and leave a reply below. I'm always here to help. Stay safe and take care always!