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This could be because of a browser error, sflaa1.
You'll want to use an incognito window and check your customers and vendors list from there. These are some of the keyboard shortcuts:
Also, I suggest clearing the cache since it causes issues in QuickBooks Online. Lastly, make sure that the browser you're using is updated. You can also try a different one.
You can browse these links for more info:
The Community is always here to help you if you have other concerns. Stay safe!
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Have you tried to open it on incognito/private browser?
Thank you AlexV - this has solved the problem. The cache needed to be cleared and then problem solved. I appreciate your help and will keep this in mind going forward. Best regards, Steve