Today Our QBO printed 2 checks to the same vendor for the same invoice but recorded it like it paid a different invoice to a different customer. HOW DID IT DO THIS?

Let’s check to see what happened to your checks, Henley.

What I’m getting is the two checks are payments to a bill, but it appears that they were applied as payment to another bill from a different vendor. I assume the word “customer” refers to a different vendor. Or, is the vendor a customer at the same time? Please correct me if I understood it differently.

What we can do here is select the correct payee on the check transactions. That way, they will apply to the correct vendor.  Or, you can delete the checks, and recreate them by making payments from the bill itself (Make Payment). In this way, you’re sure that you’re paying the right bill of the right vendor.

Please visit me back through this thread if you have additional questions about your checks.

No.  It printed a check for the correct vendor payment, then printed another check for that same vendor and payment (which was not correct) but when we looked at the reports, it recorded that check for the wrong vendor and payment as the correct vendor and payment.  Let me describe it better:

                   Printed                            Recorded 

1st check EGP  $600  Ck# 212     EGP  $600

2nd ck  EGP  $600  Ck#213          Cypress Storage $1200

Thanks for getting back to us and sharing more information @henley.

Another possibility is that the display name of the vendor is different, let's follow these steps to verify:

1. Open the vendor's profile under the Expenses menu.
2. Click Edit on the upper-right corner of the screen.
3. Make sure the information in the "Display name as" is correct.
4. Select Save.

If the information is already correct, then delete and recreate the bill payment to check if that would resolve the issue.

Here's how:

1. Open the bill payment.
2. Click More on the bottom of the screen, then select Delete.
3. Hit Yes to confirm.

Then, go back to the original bill and recreate the payment.

 Should you have any question or concerns, don’t hesitate to reach out and let us know how we can help you.