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Uncleared checks report not working

I am trying to run an uncleared checks report, but it is not excluding everything it is supposed to. Reconciled transactions are excluded as they should be, but transactions with the lightning bolt cleared by the bank are still marked as uncleared in the report.

 

I am on Desktop Pro 2017.

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QuickBooks Team

Re: Uncleared checks report not working

Hello there, btfowler.

 

Transactions with lightning bolt should show as cleared. If it's still marked as uncleared on the report, I suggest running the Verify/Rebuild tool. This is commonly use to fix data issues and unexpected behavior within your company file.

 

Before you proceed with the troubleshooting, please secure a backup of your company. Once done, you can now start to verify and rebuild your QuickBooks. 

To Verify:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Verify.

To Rebuild:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Rebuild.

Here's an article that'll serve as your step by step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.

 

If you need any further assistance with the whole process. I'm always happy to lend a hand. Wishing you the best.

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