Viewing a customer in the Sales / Customers tab no longer shows the transaction list for that customer. Have a QB Plus plan. Fine yesterday. Today not. What's up?

kim100 · ‎April 14, 2020

Joseph_A · ‎April 14, 2020

Good day, @kim100.

I know this concern can cause a delay in your business. Upon checking it, there is no open investigation for this. It might be that your browser cache and cookies causing this issue. Try opening your Quickbooks on a private browser like Incognito.

Here's how to do it:

Open your google chrome Browser.
On your keyboard, press Ctrl + Shift then letter N.
You can also try another private browser available on your end.

If able to open QuickBooks on a private browser, you can now clear cache and cookies to fix issue.

I'll be glad to assist you further, feel free to ask additional questions.

View solution in original post

Joseph_A · ‎April 14, 2020

Good day, @kim100.

I know this concern can cause a delay in your business. Upon checking it, there is no open investigation for this. It might be that your browser cache and cookies causing this issue. Try opening your Quickbooks on a private browser like Incognito.

Here's how to do it:

Open your google chrome Browser.
On your keyboard, press Ctrl + Shift then letter N.
You can also try another private browser available on your end.

If able to open QuickBooks on a private browser, you can now clear cache and cookies to fix issue.

I'll be glad to assist you further, feel free to ask additional questions.

kim100 · ‎April 16, 2020

Joseph, thanks.

Had already cleared cache prior to issue. I believe that the issue is the web browser, however, as I did a recent OS update that the web browser has not caught up to yet and this was causing the issue. I was able to see the transaction lists in QB on a different web browser that lead to my conclusion.

Thank you. Problem resolved, at least on the QB side.

Tori B · ‎April 16, 2020

Hey there, @kim100.

I'm happy to see you've got it resolved. Good catch with finding it was due to an update on the OS.

Please don't hesitate to let us know if you have further questions or concerns. You can always reach back out to us here in the Community anytime you find you need a helping hand. Take care and enjoy your weekend!

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Viewing a customer in the Sales / Customers tab no longer shows the transaction list for that customer. Have a QB Plus plan. Fine yesterday. Today not. What's up?