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We switched from Bill.com to Online Bill Pay a few months ago. Today the Online Bill Pay is not working. It is not connecting and shows errors. Who can I call?

 
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Re: We switched from Bill.com to Online Bill Pay a few months ago. Today the Online Bill Pay is n...

I appreciate you for bringing this concern in the Community, TinaKMay.

 

May I know what are those error messages? It would be best to provide them here so that I can check if this is something that our product engineers are now working on. 

Though, you can try accessing your account via private browser. This our recommended troubleshooting when unusual behavior is happening in your account.

 

Let me provide you the steps that will guide you through the process:

  1. Log in to your account using an incognito window. 
  2. If you the Online Bill Pay works properly, you can clear the cache on your regular browser. 
  3. Another option is to use supported browsers with QuickBooks.

 

If you want to talk to our specialist, you can follow these steps to contact them:

  1. Click the Help icon at the top.
  2. Select the Contact us button below.
  3. Enter "Can't access the Online Bill Pay" and click the Let's talk button.
  4. Click Get a callback under to talk to our specialist.

 

Get back to me on the troubleshooting steps go. I'm looking forward to help you more. Have a good one!

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