We were frauded and I need to speak to a responsible person. Could you please give me a name and an email to be able to send them the corresponding information?

Hello @w-afonso-tagwood,

I appreciate you for reaching out to us here in the Community. I can share information about how you can report fraudulent activity in QuickBooks Online.

When it comes to scams and phishing emails, we follow a specific process to address the issue. Right now, we can't provide or endorse you to a specific person, but I can guide you on how to report the fraud.

You can go to our security website to report it. Here's how:

1. Go to: https://security.intuit.com/.
2. Select the appropriate option.
3. Follow the instructions.

If you want to speak to a live support, I recommend contacting our QuickBooks Support Team. They have the necessary tools and can help you further in a much more secure space.

Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

The security of your account is important and we know your information is valuable. I've attached a link you can visit for some tips on how to secure an account and protect financial information: Privacy and security in QuickBooks.

Leave me a comment below if you need further assistance reporting the problem. I'm always available to help. Take care.

PLEASE CHECK OUR CASE [removed]

WE WERE ROBBED AND YOU ARE NECESSARY ACCOMPLICES.

THAT HAPPENED AND NOBODY REPLY TO US: 

Date: Thursday, May 5, 2022 at 10:17 AM
To: QBOCare <[email address removed]>
Cc: Walter Afonso
Subject: Re: Chargeback [ ref:_00Di0Xs0j._5003j20MLBg:ref ]

Hello Amber,

I talked yesterday with you and you confirmed that the money $12,980 would not be removed from my account as this is being investigated. Today 

The money was debited out of our account. This transaction was fraud by the customer and we just lost $5790 we paid to the customer’s freight company. We need this amount returned to us.

We need urgent assistance to resolve this case and get the money back.

Thanks,

On May 4, 2022, at 12:55 PM, Romina Boffi <> wrote:

Hello Amber,

Thank you for your email. To provide more details about the issue with this transaction:

- The customer was sent an invoice on 3/30/22 for $12980 for 2 BBQ Grills + $5,790 for shipping.

- The $5790 shipping fee was provided by the customer’s freight company, and they paid us, and requested us to pay to them.

- The funds were available in our bank account on 4/6/22, so we paid the freight company on 4/8/22 the $5790 so they can proceed with the pickup of the order.

I am attaching all the emails and communications.

- The customer is now disputing this transaction, but we already paid the Freight company, so we are at a loss.

- Also, please note the customer asked us to send another invoice for 2 more BBQ grills + shipping, but they Quickbooks payment were rejected 3 times. (See screenshot attached). This is fraud.

Please contact us so we can further discuss if necessary, but do not move forward returning the wire, as we already paid for the freight the customer asked for!

We did everything asked by Quickbooks, sent emails. We are getting no solutions from you, only tell us to contact you for more support. Worst service ever, and you are supporting a fraud issue.

Send a private message to AlcaeusF as one of the Moderators here to get his attention. 

Hello, w-afonso-tagwood and romina_Tagwoodbbq.

This isn't what I want you to experience. I know you're putting so much effort and time to get a resolution to your concern.

For now, it would be best to contact our Customer Care team to get follow-up information about this case. They can assist you further with this matter. They have tools that can provide you with accurate details of your concern.

1. Go to the Help icon.
2.  Select Contact us. 
3. Follow the on-screen instructions to complete the process.

Also, you might want to read this article about how we keep our customers' data, and privacy secured: Receive important email messages from Intuit.

Stay in touch with me by commenting below whenever you need additional information. I'm always around to help.

Thank you! How can we do that?

Hello,

We still have gotten no assistance from anyone. How can we solve this issue?

Thanks

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@romina_Tagwoodbbq wrote:

Hello,

 

Nothing has been resolved yet. Every time we call Quickbooks and speak with someone, they are not solving the issue at hand. We need someone to take responsibility and assist in solving this case.

Our case does not even appear on our resolution center.

 

Please advice.

Thanks,

 

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I just received a fraudulent Intuit invoice of $199.99 from [email address removed] + fraud phone # 888-397-6038

for 3-year support subscription.

This cited my account with Best Buy.

Lots of data leaks via Intuit & its on-line affiliates & customers! Buyers Beware!

CC-Nashville