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Join nowI’m here to help and provide information to you, Kennedy.
I can see how the updates affect your navigation. QuickBooks Online (QBO) constantly makes changes for a better experience.
To resolve this, please check your computer display settings. You’ll want to make sure you’ve met the required settings for QBO. This way, all pages are displayed properly.
Here’s how:
If the computer display settings are good, you can also follow these instructions to change your browser's font size. There's a possibility that the font size of your browser is set to small.
I’ve attached this reference in case you need to personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Don’t hesitate to add a comment below if you need further assistance with managing your sales transactions. I’m here to help. Always take care!
Thank you for the response, but the recommended steps do not fix the problem. They were all tried (and more) during my phone call with QBO customer service.
When adjusting my computer screen's resolution and font size, everything scales together. No matter how small I shrink everything in my browser window, the invoice product selection pop-up window scales with it.
I appreciate you taking the time to perform the steps provided by my colleague above and for sharing your result, @kennedy442.
Outside of the workarounds given above by my colleague MadelynC, if you're still getting the same error, you may also try accessing your account using another supported browser.
Below are the supported browsers of QuickBooks Online:
If you want to see if your current browser is compatible, use the browser health checkup tool.
In general, QuickBooks supports the current and two previous versions of browsers. We don't always support older versions.
Additionally, here's an article that can help you personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Leave a comment below if you have any other QuickBooks questions. I'm a few clicks away to help. Have a good day!
Thank you for the reply, however changing browsers did not correct the issue.
We have this same issue with multiple accounts, on multiple computers, and different browsers.
NOTE: This change in the pop-up window happened the same time QBO changed the Invoice Product/Service lookup feature from searching for an exact match (where results were returned in alphabetical order) to a Search Engine type lookup (where results seem ranked according to some QBO algorithm).
I'm surprised other people aren't reporting the same issue.
Let’s get this issue resolve, Kennedy.
Since changing browsers still didn’t fix the issue, I recommend contacting our technical support team once more. Our support has special tools that can determine the cause of this change. They can also provide additional fixes to resolve it.
Before that, please check our business hours so you can contact us at a time convenient to you. Then follow these steps:
Our Support page contains several resources, video tutorials, and tips to manage your QuickBooks account. If you need information, feel free to visit the site.
Don’t hesitate to add a comment below if you have other questions or concerns besides this change. We’re here to help. Always take care!
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