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When I send a invoice to one of my clients it comes back saying it has been paid. When in fact it has not been paid. It only does it to one client. Anyone know the issue?

 
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Re: When I send a invoice to one of my clients it comes back saying it has been paid. When in fac...

Good day mvroadrockin,

 

It’s possible that you’ve manually recorded a payment for your client's invoice.

 

To make sure, we can start by checking your client’s invoice. This way, we can verify if there's a payment linked to invoice. Once you've found out, you’ll have to delete the payment. Here’s how:

 

  1. Go to Sales on the left panel.
  2. Select the Customers section.
    Capture10.PNG
  3. Locate the name of your client.
  4. Click the invoice.
    Capture11.PNG
  5. Select the payment made link under the Payment Status.
    Capture12.PNG
  6. Click the More at the bottom.
  7. Select Delete.
    Capture13.PNG
  8. A message appears This transaction is linked to others. Are you sure you want to delete it? Click Yes to confirm.
    Capture14.PNG

 

Now that you're done doing the steps above, you can advice your client to refresh the invoice and click the View and Pay button in the email. 

 

If you have follow-up questions, please post them right away to his thread. I'm always here to help you!

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