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soonerhomeinspec
Level 1

When looking at my P&L on the app 66,115 Income 21,515 Expenses 44.6k Profit But when I look on the transactions... 66,515 Income 25,226 Expense Ideas why they are off?

 
5 Comments 5
MaryJoyD
QuickBooks Team

When looking at my P&L on the app 66,115 Income 21,515 Expenses 44.6k Profit But when I look on the transactions... 66,515 Income 25,226 Expense Ideas why they are off?

Thank you for posting here in the Community, @soonerhomeinspec.

 

QuickBooks Self-Employed (QBSE) is a web-based program. Thus, the data from the web and mobile app should sync. 

 

Please try to check if the date range in the app and web are the same when running this report.

 

Here's how:

  1. Go to Reports at the left menu and choose Profit and Loss.
  2. Run the report and then check the date range from the drop-down menu at the top of report. 

For more information on how we can help your business, please check our self-help articles here: https://community.intuit.com/quickbooks-self-employed.

 

Let me know if there's anything that I can help. I'm always here to help. Have a wonderful day!

soonerhomeinspec
Level 1

When looking at my P&L on the app 66,115 Income 21,515 Expenses 44.6k Profit But when I look on the transactions... 66,515 Income 25,226 Expense Ideas why they are off?

Thank You for the response.

 

The date is set to "Year to Date"

 

The difference shows when looking at the P&L report and the Transactions...

Transactions show:

$40,889
Business Profit
Year to date
$66,115
Business Income
$25,226
Business Spending
 
When I run the P&L it shows
TOTAL INCOME
$66,115
TOTAL EXPENSES
$22,038
NET INCOME
$44,076
 
So my expenses are different by $3187
 
It doesn't matter if I am using the app or the online version on my PC.
RCV
QuickBooks Team
QuickBooks Team

When looking at my P&L on the app 66,115 Income 21,515 Expenses 44.6k Profit But when I look on the transactions... 66,515 Income 25,226 Expense Ideas why they are off?

I appreciate you for coming back and providing us in-depth details of your concern, soonerhomeinspec.

 

Yes, you are right, it doesn't matter if you're using your account in a mobile app or on the web since they are always synced with each other. In this case, let's make sure we signed in to the same QuickBooks Self-Employed (QBSE) account on both applications.

 

Then, try resetting the app data on your mobile application. This helps us refresh the data syncing connection between your mobile app and your account on the web. 

 

Here's how:

 

  1. Go to your phone Settings. 
  2. Tap Apps and Notifications.
  3. Look for the QuickBooks Self-Employed app.
  4. Select Reset App Data.

If the same thing happens, let's try uninstalling and reinstalling the app. This fixes any errors or unusual behavior when using the QBSE mobile app.

 

If the problem persists after performing the recommended solutions, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this syncing data issue.

 

Just check out this article to reach out to them: Contact QuickBooks Self-Employed Support.

 

Fill me in if you need a hand with importing transactions or any QBSE related. Just reply to this post and I'll be here to help. You have a good one.

soonerhomeinspec
Level 1

When looking at my P&L on the app 66,115 Income 21,515 Expenses 44.6k Profit But when I look on the transactions... 66,515 Income 25,226 Expense Ideas why they are off?

Its not syncing or app related as its on the web program too.

 

Below are 2 pictures from the web program... You can see the income is the same, the expenses are different making the profit different... I'm trying to figure out why my expenses are different.

 

QB1.jpg QB2.jpg

JamesDuanT
Moderator

When looking at my P&L on the app 66,115 Income 21,515 Expenses 44.6k Profit But when I look on the transactions... 66,515 Income 25,226 Expense Ideas why they are off?

Thanks for getting back to us, soonerhomeinspec.

 

The troubleshooting steps provided by RCV should be able to fix the syncing issue between the app and the web. Seeing that we still have the issue, I'd recommend contacting our Customer Care Team. They can give you additional troubleshooting steps to get this working.

 

Keep us posted if you need anything else.

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