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Hi there, @dawn27.
Let me help you find the Pay Bills feature so you can get back to working order.
Just to clarify, are you referring to the Plus (+) icon at the top right corner? If so, let's first check the "+ New" icon at the top left corner on your QuickBooks Online (QBO) interface. If you happen to locate the icon from there, it means that your QuickBooks is already updated. The latest update of QuickBooks includes the interface of the page.
However, if you can't still see the + New icon from there, let's try logging into your QBO account using a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly.
To use a private browser, here's how:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, it means that you need to clear your browser's cache so the system can start fresh.
If you get the same result while using a private browser, I recommend switching to a different browser.
You might also want to read this article to learn how to record a single payment to bills from multiple vendors: Record a Bill Payment by EFT, ATM card, or Debit Card.
Feel free to leave a comment below if you have any other questions. I'll be right here to help.
