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Why did the Message on invoice window shrink? It's IMPOSSIBLE to write anything in it without it scrolling. I literally can't create invoices now.

 
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QuickBooks Team

Why did the Message on invoice window shrink? It's IMPOSSIBLE to write anything in it without it scrolling. I literally can't create invoices now.

Hello there christinem1,

 

There's an open investigation about the Message on invoice or Message on Statement field showing a long stretched box in Google Chrome or Firefox. It still works as normal, it just has a scroll bar and only one line is visible at a time.
investigation.PNG

 

Our Engineering Team is currently investigating this situation and we're unable to provide a specific timeline on when this will be resolved.

 

I recommend contacting our QuickBooks Online Team so they can add your account to the investigation (INV-38382). This way, you'll be able to receive an update via email regarding the issue.

 

Here's how to get in touch with them:

  1. Sign in to your QuickBooks Online account.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.
    contactusUS.PNG
  4. Enter a brief discussion of your payroll concern, then click Let's talk.
  5. Select which option is best for you.

In the meantime, please use other supported browsers to have a bigger visible box. And, create an invoice from there.

 

Don't hesitate to leave a comment below if there's anything else you need. I'd be glad to help you out.

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