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Level 1

Why do payments take so long to get deposited. From the day the invoice gets paid it takes sometimes more than a week? Every other bank or app I use takes 2-3 days.

 
35 Comments
QuickBooks Team

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

Thank you for posting here in the Community, @jamesgibson14.

 

Generally, if a customer made a payment through a credit card, it takes 1-2 business days to reach your bank. However, bank transfers (ACH) payments can take 2-7 business days. These also vary depending on the following factors:

  • Time of day you enter transactions.
  • Weekends and federal holidays.
  • Financial institution where transactions are deposited.
  • How long it takes for your bank to verify and process electronic deposits.

I recommend waiting for a day or two for the deposits to get posted to your bank. If they're still undeposited, contact our Merchant Services team. One of them can review your account and investigate why you're getting some delays in receiving deposits.

 

Feel free to read these articles for more information:

Please leave a comment below if you any other concerns. We'll be delighted to help you.

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

We used to use Intuit Payment Network for payments before QB Pay and the processing time then was not nearly as long as now.

Taking 7-10 business days is not a reasonable amount of time to wait, and given the number of times this question has been asked, it would seem that the policy should be reviewed and changed to be more business friendly and to fund the deposits more quickly.

Please forward to the relevant people to get action.

Thanks.

QuickBooks Team

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

Greetings, @AdminDPM.

 

Thank you for providing some feedback about the QuickBooks processing time.

 

I'll personally prepare feedback to send to our product engineers about the ability to lessen the process time for Merchant Services. It'd be best if you can also submit a suggestion directly to them by going to the Gear icon and choosing Feedback.

 

Our Product Development Team reviews all suggestions to determine features or options to be added in updates.

 

Keep me posted if there's anything else I can help you with. Just add a comment below or mention my name. Have a good one.

E30
Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

It takes so long so Intuit can earn interest on the "float" - It is as simple as that.

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

I'm sorry, what? Where did all of the replies go? Last time I checked there were many more replies to this threadmincluding mine, so it appears that someone on the Quickbooks team is deleting things so that they can save face? How about spending that time fixing the problems instead of deleting people's comments??

Moderator

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

We only remove messages from spammers, mateor11.

 

I've checked that you participated on a different thread. You can review your profile to find the replies.

This might be the thread that you're referring to: https://quickbooks.intuit.com/community/Payments/Why-does-it-take-so-long-to-receive-payments-throug....

 

You can always reach out to us if you need anything else.

 

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

I'm also feeling quite disappointed by the length of time it takes for deposits to show up in my bank account.  I'm currently still waiting to see a deposit I received an email notification about 7 days ago.  I also have left my concerns using the feedback link you mentioned.  I really hope we all will see a change in your process soon.

 

Anonymous
Not applicable

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

I understand your feedback about the payments taking long to get deposited, @CR_DP

 

Letting us know what works best for you will show our developers what they need to consider in future product updates. 

 

In the meantime, I recommend visiting our QuickBooks Online Blog to know more about our latest happenings. From there, you'll get the recent news, features, and updates about QuickBooks and what our Product Team is working on.

 

Should you need anything else or if you have additional questions about payment deposits, please keep me posted. I'm here to help however I can.

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

At this rate I would have the funds faster if they just mail me a check.

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

I’m also frustrated with how long it takes. I’m a freelancer, I wait long enough to be paid in the first place. Also- it says an ETA on when it will be deposited, but this ETA is inaccurate. I currently have invoices that say they are deposited today, yet still no payment. Please fix so these estimates are at least accurate.

Moderator

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

I can guide you to the right support, Cplaszenski.

 

To check the payment that is deposited today, I'd recommend reaching out to our Merchant Service Team. They're able to pull up your account and can further assist you with your concern.

 

Please refer this link to reach them: QuickBooks merchant services or QuickBooks Online support - who should I contact for help?

 

If there's anything else I can help you with, just tag me in a comment below. I'm always here to help.

Level 2

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

So can you answer me this? I post something on here about payments taking so long and the NACHA rules and how y’all aren’t following them, and not even an hour later my payments through y’all are disabled and my pending deposits get out as delayed need to review. How is that right in any way? And how do I get my payments (I’ve submitted the requested documents) am I needing just to contact my lawyer and get to the bottom of this or what? Thanks
QuickBooks Team

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

Experiencing a delayed deposit is tough to deal with, Jessiew3st.

 

We follow the NACHA rules wherein QuickBooks bank transfer (ACH) payment deposits can take 2-7 business days. However, some banks may take longer to verify and process the deposits.

 

You can check out the Find out when QuickBooks Payments deposits your money article for your guidelines.

 

While processing the payments, we held your deposit if we suspect something unexpected in it. We occasionally review unexpected transactions to help protect you and your customers from any fraudulent activities.

 

This is why we won’t deposit the money from the specified transactions until we complete our review. After we get all the information from you, we generally complete the review within 2 business days.

 

I've got an article for more details about the delayed deposit: Why are my funds on hold?.

 

Visit the Community if you need anything else with QuickBooks Payments.

Level 2

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...


I understand what your saying but that still doesn’t answer my questions. I have sent the requested documents for the payment that is being delayed and it has been received I’ve gotten an email stating that. So where is my payment, and why couldn’t this “delay” or “your reviewing” be done during the 5-7 days why do you wait until the day of deposit to put a hold on it. Now I’m stuck waiting even

longer for my payment. I’ve already had to wait far longer than any other merchant service payment processor. I’m in need of my payment today I have bills due and was relying on that payment, had I know this would happen or it wouldn’t take forever to even receive it I wouldn’t have used your company. I’m so frustrated and I feel like my rights as a customer are not being followed through with on your end. I need so specific and not just “customer service general” answered thanks 

QuickBooks Team

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

Hello, @Jessiew3st.

 

I can route you to the right support so you'll be fully assisted in verifying the status of your payments. 

 

There would be a need for us to look into the real time status of your payments on a secured environment. Since the Community space is a public forum, I'd suggest contacting our Merchants Services Support Team. Please provide the necessary payment information so the specialist can look up your and provide the information you need.

 

Here's how to contact us:

  1. Go to: https://community.intuit.com/browse/payments-contact-us.
  2. Look for the support's contact details under QuickBooks Payments.

Let me know if you have other questions. The Community and I are always here to help.

Highlighted
Level 2

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes sometimes more than a week? Every other bank or app I use takes 2-3 days.

I find it completely absurd that it would take this long. I could get on a donkey and ride the 50 miles to the person who paid me pick up a check and ride back ,deposit it and it would fund in way less time than it takes quickbooks, 8 days and counting on a transaction? that is absurd. why would they not find a way to correct this? it should be instant or at most 2 to 3 business days. 8 days and counting is totally unacceptable especially considering I am PAYING for it.
QuickBooks Team

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

Good day, @rtwoodworks.

 

I'd like to add some more details about the funding time for QuickBooks Payments.

 

Funds usually, reach your deposit bank account within 2-3 business days of the transaction. It varies depending on the time of day you enter transactions, which financial institution you choose for transactions to be deposited in, and how long it takes your bank to verify and process electronic deposits.

 

The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days.

 

If the payment is still not deposited within the given length of time, I recommend contacting the QuickBooks Payments Support Phone Team. This team is the best resource for such inquiries, as they're able to request account information while this is a public forum. They'll be able to further assist with determining the details of the transaction and why it hasn't been deposited into your account.

 

Don't hesitate to reach back out to me if you have additional questions, I'll be right here to help. Have a great day!

Level 2

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

The amount of time they take to transfer money is absolutely absurd and there is no excuse for it I’ve been in business for 24 years and have never encountered any Other provider that takes this long to get money into an account all I can think of is they are trying to make money off of holding your money for as long as possible I have not seen a payment go through in sooner than 10 days I will not be using Their service anymore that’s for sure it is ridiculous

QuickBooks Team

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

Hello, @rtwoodworks.

 

I totally understand the impact of any delay in transferring your funds to your business. I'm here to guide you so you'll be able to verify the current status of your customers' payments.

 

Since the Community page is a public forum, I'd recommend contacting our Merchants Support Team. A specialist will be able to look up your account on a secured environment and check the payment status.

 

Here's how to contact us:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Choose the Payments product you're using.

Also, to learn more about credit card processing, you may check these articles:

Keep me posted if you have other questions. I'm always here to help.

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes sometimes more than a week? Every other bank or app I use takes 2-3 days.

Why would a bank transfer take over 6 days? I've used Zelle, Cash App, even Facebook, and I get the money same or next day. I get deposits for equipment and materials to start jobs, and customers aren't very happy if I have to push the job back, especially since I do A.C. in Florida... Luckily I have money saved and can use my own funds, but this is rediculous. I get payments next day with my Square reader, how is a direct bank transfer so much slower. Paper checks for $4-6k clear in a day, I'll be sure to never make this mistake again.

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes sometimes more than a week? Every other bank or app I use takes 2-3 days.

I have paper checks for $4-6k that clear next day. Zelle, Cash App, even Facebook clear in a day, sometimes same day and those are bank transfer apps.... Frickin rediculous, especially if you need a deposit to get equipment and materials. I do A.C. in Florida, so customers would be irate if I told them the deposit wouldn't clear for a week and you'd have to suffer in the heat. Luckily I have pleanty of funds and can cover it myself for residential stuff, but commercial is a whole different story. Will never make this mistake again...

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes sometimes more than a week? Every other bank or app I use takes 2-3 days.

Wow, I guess I’ve just done my first and last bank transfer. Here I thought it’d be quicker than tracking down a check and all. I guess not. It’s interesting how early in this thread it’s says 2-7 days and then later it’s 7-10. How do you operate a business like that? Like literally how am I supposed to sit here and not have $23,000 that’s being held? How do I pay my bills? 

QuickBooks Team

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes so...

Let me route you to the right support @Jgray76.

 

I understand how frustrating it is not to have the money you earned due to the delay in the bank transfer. Since we aren't allowed to access customer's accounts and provide personal explanation for sensitive data. I suggest contacting our merchant support team.

 

This way, they can look into your account and further assist you with this.

 

Also, feel free to check this article to learn more about the delayed deposit: Why are my funds on hold?

 

To learn how deposit work in QuickBooks Online, you can read this article for reference: QuickBooks Payments Deposits FAQ

 

Please reach out to us again if you have other questions or concerns. I'll be around to help.

Level 1

Re: Why do payments take so long to get deposited. From the day the invoice gets paid it takes sometimes more than a week? Every other bank or app I use takes 2-3 days.

Yeah.. getting pretty tired of this delay also.  Unbelievable that paypal can deposit in one day and the most recognized name in bookkeeping software cannot figure out how to do that.  I'll be shopping around for a solution to this. 
This is ridiculous

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