Hey there, mellowwaterpools.
Thanks for dropping by the Community, I'm more than happy to assist you today, however, before I can, can you elaborate on what's happening exactly, are you using the mobile app on a phone or tablet for example, or are you signing in through a web browser. Also if you could provide me with some screenshots of exactly what's happening that would be most beneficial so I could help you to the best of my ability.
I'm also including a helpful article about troubleshooting the QBO App, just in case that is what you're using.
Thanks in advanced for the additional information and I look forward to hearing back from you. Have a great day.