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ProAdvisor

Re: Why is the Balance column on Customer Statements left aligned? (Note: You cannot customize Customer Statement templates in QBO)


@vpcontroller wrote:

PJBooks (12-03-2018 12:45 PM):

"Why is the Balance column on Customer Statements left aligned? (Note: You cannot customize Customer Statement templates in QBO)."

 

 

This embarrassing Statement layout glitch was posted here on December 03, 2018. Today is June 03, 2019. That's 182 count days.

 

First of all, this non-customizable Customer Statement looks like designed by some high-school kid or cheap programmer.


Furthermore, it's obvious proof Intuit doesn't go through even simple software validation process.

 

How long will it take to fix this minor form alignment issue (if Intuit is caring about it)?
   Most of the skilled programmers would probably say less than 48 hours.

 

 

Statement format BUG.

statement_alignment_issue.PNG Statement_Format_BUG.PNG

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Level 2

Re: Why is the Balance column on Customer Statements left aligned? (Note: You cannot customize Customer Statement templates in QBO)

I was happy to find a post about the misaligned columns on the statement but then unhappy to see that it hasn't been resolved after all this time. 

Moderator

Re: Why is the Balance column on Customer Statements left aligned? (Note: You cannot customize Cu...

We don't want you to feel that way, TB_Michelle66.

 

We send the feedback to our engineers. The assigned engineers also depends on the number of affected users.

 

For now, you can run the Open Invoices report. This report will show the total for each customer's unpaid invoices and statement charges.

 

Here's how:

  1. Click Reports on the left pane.
  2. Type Open Invoices on the search box.

You can customize the report to filter which customer you want to view.

 

If any other concerns arise, please feel free to post any time.

Level 2

Re: Why is the Balance column on Customer Statements left aligned? (Note: You cannot customize Cu...

Once again QB have completed missed the point!!

Level 2

Re: Why is the Balance column on Customer Statements left aligned? (Note: You cannot customize Cu...

Once again QB have completed missed the point!!!

Level 3

Re: Why is the Balance column on Customer Statements left aligned? (Note: You cannot customize Cu...

Hi MaryLurleenM,

I would like to respond to your remark "We send the feedback to our engineers. The assigned engineers also depends on the number of affected users."  I have heard that before.

QuickBooks is an accounting program.  When you are an accountant, your number columns are right aligned.  Perhaps the following would be a solution.  A text box on the statement that says "The left aligned balance column is a QuickBooks Online software defect that cannot be corrected."  Would that be ok?  I just don't want anyone to think it's me.

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