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Why the quickbooks app logs out every time I close it?

I use the app in my hp latop
4 Comments
QuickBooks Team

Re: Why the quickbooks app logs out every time I close it?

Hi there, sunlightroofing.

 

There's an option in the app that'll keep you logged in even if you close the app. Make sure to check the Stay Signed In box in the Sign In page. 

 

If the same thing happens, let's reset the data and make sure to check the same box when logging back in. Here's how:

 

  1.     Go to the Help menu.
  2.     Select Reset App Data.

Let me also share this support article for additional reference: QuickBooks App for Windows and Mac General support.

 

Please keep me posted if you need more help with your app. Ill be around to help you again. 

Not applicable

Re: Why the quickbooks app logs out every time I close it?

I did that but nothing changes. The app is very slow to start also. I uninstalled the app and installed it again, but the problem persists. I'm wondering if it is related to my laptop settings?
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QuickBooks Team

Re: Why the quickbooks app logs out every time I close it?

Thanks for sharing more info, sunlightroofing.

 

QuickBook's performance can be caused by the remaining memory of your laptop or the amount of data you have in your account. You can try updating your computer's OS and run the app as an Admin just to test if it's caused by your laptop settings. 

 

You can also open this support guide to check if your laptop meets the system requirements: General Support For QuickBooks App for Windows and Mac .

 

In the meantime, I would recommend reaching out to our phone support. They can take a look at this and double-check why you're always logged out of the app. Here's how: 

 

  1. Look for the Help menu in the upper-right hand corner of QBO and click on it.
  2. Indicate that you're having issues with the Stay Signed In feature , then click Let's talk
  3. Select Get a callback to reach out to one of our phone agents or Start Messaging for chat support.

Visit us again in the Community if you have other questions. 

 

Not applicable

Re: Why the quickbooks app logs out every time I close it?

The app is not very reliable and for what I have seen it is still in progress. For example, in the website, you can select a an employee when doing a reimbursement over the expenses, however, on the app you do not even have the option to select an employee. 

 

The app collapses sometimes when uploading images such as receipts.

 

Try using the web software, which is annoying, nevertheless, until the IT developers fix several issues, we do not have another option. 

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