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It's nice top have you here, @user75929,
I can get you to the right department to help you with the recent billing statement you received.
To get assistance with accounts and subscription billing, I recommend reaching out directly to our Customer Service department. This issue involves account verification and confidential information, which is best handled by our live representatives.
Just a reminder, due to the ongoing COVID-19 pandemic, we have made changes to our operation hours. You can request for a callback from one of our representatives or use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.
Use the following steps to get our Support:
- Go to the Help menu then select Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to the Choose a way to connect with us section.
- Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
- When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:
When you're connected, provide all the information about the renewal mail you received. To learn more about Intuit billing, see the following articles:
- Understand Intuit charges on your bank statement
- Understanding your subscription rateUpdate the payment information for your subscription
- How to update your subscription and billing details
- Manage Your Account for QuickBooks Online
Let me know how the call goes. I want to make sure you're taken care of, and I'll be right here if you need anything else. Have a nice day!
