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TrinitySiloam
Level 1

Receipt Management Custom E-mail

I'm trying to set up a custom e-mail address within the receipt management center so we can forward our e-mail receipts. This is my first time so I'm having to set up the custom e-mail for the first time, and every time I try to make the e-mail it says "email contain invalid word" and doesn't let me set the e-mail up. I've tried tons of different things, and I keep getting that error message no matter what I type. I've already tried simply restarting Quickbooks and trying again. Is there any way to fix this??

We have QuickBooks Pro Plus 2021 Desktop.

6 Comments 6
katherinejoyceO
QuickBooks Team

Receipt Management Custom E-mail

Great day, @TrinitySiloam

 

Thanks for letting us know about your concern in receipt management. I'm here to help ensure you're able to set up your custom email address within the receipt management. 

 

Here's how:

 

  1. In the Vendor menu, select Receipt Management.
  2. Choose the Intuit Account you use for the company file.
  3. Select Send receipts.
  4. Choose a custom email address you’ll email receipts to. Just ensure that the email address ends in @qbdesktopdocs.com to avoid getting errors. 

 

For additional insights, check out this article: Upload receipts to QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise. It also includes answers to your questions about receipt management in the FAQ section. 

 

I'm here to guide you more if you have additional concerns. Take care!

 

 

TrinitySiloam
Level 1

Receipt Management Custom E-mail

Hi, thank you for your response!

When I try to complete step 4 of your instructions, I keep getting the error message "email contain invalid word." Now, the text box already has "@qbdesktopdocs.com" added on at the end, and is only asking for the first part of what we want the custom email to be.

However, because I kept getting an error message, I tried entering our desired email both with AND without "@qbdesktopdocs.com".
When I enter it WITHOUT adding "@qbdesktopdocs.com" to the end, I get the error message "email contain invalid word."

When I enter it WITH "@qbdesktopdocs.com" on the end, I get the error message "enter valid email."

TrinitySiloam
Level 1

Receipt Management Custom E-mail

Hi, thank you for your response!

When I try to complete step 4 of your instructions, I keep getting the error message "email contain invalid word." Now, the text box already has "@qbdesktopdocs.com" added on at the end, and is only asking for the first part of what we want the custom email to be.

However, because I kept getting an error message, I tried entering our desired email both with AND without "@qbdesktopdocs.com".
When I enter it WITHOUT adding "@qbdesktopdocs.com" to the end, I get the error message "email contain invalid word."

When I enter it WITH "@qbdesktopdocs.com" on the end, I get the error message "enter valid email."

FritzF
Moderator

Receipt Management Custom E-mail

Thanks for getting back to us, @TrinitySiloam.

 

To check if there's any date damage, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

 

Here's how:

 

  1. Go to File, then select Utilities and Rebuild Data.
  2. Choose OK. Follow the prompts to save a backup.
  3. Click OK once completed.
  4. Now, go back to File, then Utilities, and select Verify Data this time.

21.PNG

 

If QB detected no problem with your data, hit OK and double-check if the date is already correct. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below. Here's how:

 

  1. Locate and check the QBWin.log or QuickBooks.log files.
  2. Scroll to the bottom for the most recent Verify information.
  3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For additional information about the process, consider checking out this article: Fix data damage on your QuickBooks Desktop company file.

 

Reach out to me in the comment section if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a wonderful day!

TrinitySiloam
Level 1

Receipt Management Custom E-mail

Thanks for the tips! Unfortunately when I tried this, it said there was no problem with my data and I'm still having the same error as before.

MaryLandT
Moderator

Receipt Management Custom E-mail

Let's get you to the right support team who can check the error, TrinitySiloam.

 

Since you're getting the same results after running the verify and rebuild data, I recommend contacting our QuickBooks Desktop Live Team. They can do screen-sharing and guide you through the process in setting up the email address. They'll also check what's causing the error to show up.

 

Here's how to get in touch with them:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

In the meantime, you can upload receipts via phone, please check out this link for instructions and detailed steps: Upload receipts to QuickBooks Desktop.

 

Let me know how the contact goes by commenting below. I'm always right here whenever you need additional information about uploading receipts to QuickBooks.

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