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Level 1

Received a credit card payment for an invoice, it shows under deposit in sales. My bank statement shows it does not show in my bank register. Any ideas how to fix this?

 
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QuickBooks Team

Received a credit card payment for an invoice, it shows under deposit in sales. My bank statement shows it does not show in my bank register. Any ideas how to fix this?

Yes, I can definitely provide you the steps on how to fix this one, @lcollins70.

 

There are two possible reasons why your credit card payment is not showing in your bank register. One of them is that it could be deposited into your undeposited funds. It could also be deposited to different bank accounts.

 

No worries, we can still fix it by depositing it into the right bank account. Let me show you how:

 

  1. Go to the Gear icon and select Bank Deposit.
  2. Check the credit card payment and select the correct bank account in the Account drop-down.
  3. Click Save and close.

 

In case the payment was deposited into a wrong bank account. We can simply open it back and deposit it into the right account. Here's how:

 

  1. Open the payment. ( You can also use the Advanced Search feature to locate this payment.)
  2. Check the paid invoice, and select the correct bank in the Deposit to drop-down.
  3. Click Save and close.

 

You can also run the Deposit Detail report you check your invoices and the payments they are linked to. Simply go to the Reports menu and search for Deposit Detail report.

 

That's it! Please let me know if there's anything else I can do to be of assistance. Have a great weekend and stay safe!

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