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jonwatts
Level 1

Recently, my clients are not receiving the email sent with their invoice. I have duplicated this issue by trying to send invoices to my email. Any thought on a fix?

This is a new recent issue after a couple of years sending invoices with no apparent similar issues.
1 Comment 1
RoseJillB
QuickBooks Team

Recently, my clients are not receiving the email sent with their invoice. I have duplicated this issue by trying to send invoices to my email. Any thought on a fix?

Thank you for bringing this to our attention, @jonwatts.

 

As of this moment, we have an ongoing issue with clients being unable to receive emailed invoices from their suppliers. Our product engineers are currently working on it. We appreciate your patience as we investigate this further.

 

In the meantime, you can send QBSE forms using your address with the Send Gmail function. If you have a Gmail or G-suite email account you can follow the instruction below to use it:

 

  1. Create or open an existing invoice. Then, fill out the necessary details.
  2. Click the Email button to open the preview window. Select the From dropdown beside the customer’s email.
  3. Click the Connect Google account by selecting the Add Gmail address.
  4. Enter your Gmail address in the sign-in window and select Next.
  5. Enter your Password, and select Next. Then, Allow.

 

Also, you can save or print your invoices into a PDF file and manually send them to your customers. Please refer to the steps below:

 

  1. From the left panel, select the Invoices menu. 
  2. Under the Invoices tab, select the invoice you want to send.
  3. Click the dropdown under the Action column, and select Print if you want to print the sales form, or Export as PDF to get a copy of it. 

 

Afterward, you can now send this to your clients using your email. If your customer decided to pay the invoices, you can check out this handy article and refer to Step 3: Process an invoice to mark this paid: Create invoices in QuickBooks Self-Employed

 

Furthermore, it’s also best to get in touch with our Technical Support Team. This way, they can add you to the affected users and enable you to receive updates whenever the issue is resolved.

 

Feel free to add a reply if you have more questions about emailing your invoices. The Community always has your back. Stay safe!

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