Thank you for bringing this to our attention, @jonwatts.
As of this moment, we have an ongoing issue with clients being unable to receive emailed invoices from their suppliers. Our product engineers are currently working on it. We appreciate your patience as we investigate this further.
In the meantime, you can send QBSE forms using your address with the Send Gmail function. If you have a Gmail or G-suite email account you can follow the instruction below to use it:
Also, you can save or print your invoices into a PDF file and manually send them to your customers. Please refer to the steps below:
Afterward, you can now send this to your clients using your email. If your customer decided to pay the invoices, you can check out this handy article and refer to Step 3: Process an invoice to mark this paid: Create invoices in QuickBooks Self-Employed
Furthermore, it’s also best to get in touch with our Technical Support Team. This way, they can add you to the affected users and enable you to receive updates whenever the issue is resolved.
Feel free to add a reply if you have more questions about emailing your invoices. The Community always has your back. Stay safe!
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