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nwat90
Level 1

Recently, my clients have reported not being able to access their invoices through the emailed link sent by Quickbooks. Is anyone else having this issue?

Started about three weeks ago.
3 Comments 3
Maybelle_S
QuickBooks Team

Recently, my clients have reported not being able to access their invoices through the emailed link sent by Quickbooks. Is anyone else having this issue?

Hello there, nwat90.

 

Currently, we received a newly opened investigation case to this issue. Our engineering team is working hard to fix this as soon as possible. The case code is INV-39723, where some clients were unable to open the invoice link.

 

I'd also recommend getting in touch with our Customer Support Team to attach your account to the investigation. This way, you will receive a notification via email when our engineering team has fixed the issue.

 

Here's how:

  1. Go to the Help menu.
  2. Choose to Talk to a human.
  3. Click Send a message.

To ensure that you'll be assisted on time, check out our support hours.

 

You may also check our help articles in case you have any other QuickBooks concerns: Help articles for QuickBooks Online.

 

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

hillary1993
Level 1

Recently, my clients have reported not being able to access their invoices through the emailed link sent by Quickbooks. Is anyone else having this issue?

I"m having the same problem but I have no idea how to access your "talk to a human".  Not sure if anyone can help me.

Candice C
QuickBooks Team

Recently, my clients have reported not being able to access their invoices through the emailed link sent by Quickbooks. Is anyone else having this issue?

Hey there, @hillary1993

 

Thanks for chiming in on this thread. Let me share some light on this subject. 

 

The reason why you're not able to see the "Talk to a human" option is because our steps to reach support have changed. Don't worry. You still go through the Help menu. 

 

Here's how: 

 

  1. Go to the Help (Question mark) icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Give a brief description of the problem and hit Let's talk
  4. Scroll down and choose to Get a callback

 

It's that easy!

 

Let us know how it goes. It's my priority that you're taken care of today. Bye for now! 

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