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Level 1

Recently, my clients have reported not being able to access their invoices through the emailed link sent by Quickbooks. Is anyone else having this issue?

Started about three weeks ago.
1 Comment
QuickBooks Team

Recently, my clients have reported not being able to access their invoices through the emailed link sent by Quickbooks. Is anyone else having this issue?

Hello there, nwat90.

 

Currently, we received a newly opened investigation case to this issue. Our engineering team is working hard to fix this as soon as possible. The case code is INV-39723, where some clients were unable to open the invoice link.

 

I'd also recommend getting in touch with our Customer Support Team to attach your account to the investigation. This way, you will receive a notification via email when our engineering team has fixed the issue.

 

Here's how:

  1. Go to the Help menu.
  2. Choose to Talk to a human.
  3. Click Send a message.

To ensure that you'll be assisted on time, check out our support hours.

 

You may also check our help articles in case you have any other QuickBooks concerns: Help articles for QuickBooks Online.

 

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

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