Thanks for coming here, zechdc.
There are reasons why transactions are grayed out using the Reclassify Tool in QuickBooks Online Accountant. This includes changing the accounts for sales transactions. Below are the complete lists of reasons why they can't be moved:
- You can’t change the payment account (bank or credit card) for expenses.
- You can’t change the account or class for inventory adjustments since they’re connected to your inventory shrinkage and asset accounts.
- You can change the class for invoices, sales receipts, checks, or bills with items (products or services) on them. However, you can’t change the accounts.
- You can change the expense account for billable expenses, but not the income account for the related income transactions.
- You can manage your payroll transactions in the Payroll menu.
Here's an article to learn more about how Reclassify Tool works in QuickBooks Accountant Online (QBOA): Reclassify or move multiple transactions at once.
That said, you'll want to manually edit the transactions to apply the correct accounts.
- Go to the For Review tab, and select the transactions you want to modify.
- Click the Batch Actions drop down list.
- Choose Modify Selected.
- Change the Category and click Apply.
I'll be adding this article for additional information for managing transactions: Categorize and match online bank transactions in QuickBooks Online.
You might want to visit these links about the reconciliation process:
Keep in touch if there's anything I can help you with QuickBooks. I'm always around whenever you need help.
