Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowWe had a bank account set up for a loan, but it was decided to create a long term liabilities account instead and unsync the bank account. This cause some issues with reconciliation for the checking account where several transactions were taking place from the loan to the checking. I recreated all of the transactions from 2020 using the new long term liability chart of accounts. I manually clicked "R" on those transactions however only some of them show up in the "we can help you fix it" as reconciled in register. 19 of them are still showing up as Deleted. I don't know if perhaps recreating these transactions with the new account number is causing issues or how to resolve this so we can get our reconciliation back on track. I found one solution to go back in and reconcile the deleted transactions that were re-entered, but since my beginning balance is off, nothing is letting me close out so now I have April open but can't get it to zero.
Any help is greatly appreciated as we are trying to close out 2020.
Hi there, @ccrownoble.
Thanks for visiting the Community today. I'm here to help ensure you're able to reconcile your account with QuickBooks.
You're right, recreating those deleted transactions with the new account number has caused this issue. I'd suggest you recreate the transactions under the same account where it was previously reconciled.
Then, mark the transactions in both registers as reconciled since they were originally reconciled before. This step will fix the beginning balances of those accounts when you reconcile. Here's how:
Here are some articles that can guide you more on how to resolve reconciliation discrepancies:
For future reference, read through this article to know more about closing your books in QuickBooks Online.
Feel free to message again if you have additional concerns about reconciliation. I'm always around here to attend to your needs.
Thank you, that account has been made inactive. Is there any other way to resolve this since we want those transactions under a different account? Could we use that account number, but change that account where it was prior reconciled to a long term liability instead of a "bank" account?
Thanks for coming back for more support, @pennymisale. In this case, you'll need to enter the transactions by creating a journal entry. This is to let you move the transactions between accounts and force your books to balance.
Here's how:
For proper posting of your transactions, I highly recommend consulting your accountant. This is to make sure that your books are accurate. If you can't find one, you'll want to find an expert through this link: https://quickbooks.intuit.com/find-an-accountant/.
Feel free to message again if you have follow-up questions about this issue. I'd be delighted to get back and help you further.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.