Reconciliation reports are not accessible - HELP!

Thanks for checking this reconciliation concern in the QuickBooks Community, @cvarbeth2021,

There is currently an ongoing issue when opening the reconciliation reports in QBO. Our engineers are already investigating the cause of this odd behavior. We don't have the exact turn around time on when this will be fixed. Rest assured, our support team sends an update about the status through email.

In the meantime, I would recommend giving our Quickbooks Online Support Team a quick call to add you to the list of affected users. You can have them add your email to the ticket number INV-53596.

To contact us:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Reach out to us during our operations hours. See it here: Support hours and type.

In the meantime, try the the recommended workaround to access your account in private browsing. Unexpected behaviors in QuickBooks Online are sometimes caused by problems in the web pages. Incognito mode prevents cookies from being stored on your computer, making it a great place to identify browser problems.

Use any of these keyboard shortcuts to launch private browsing:

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, clear the browser's cache. This removes the history or log files so you can start with a clean slate.

We appreciate your patience while this is being worked on. Feel free to reach out again if you have any questions about QuickBooks. I'll be right here to help.

thank you so much for the response!  The issue has been resolved and I'm able to access the reports.

Good evening, @cvarbeth2021. 

I'm so glad that we were able to help you out with your problem today. The Community is always here to have your back. 

If you have any other questions or concerns, free free to ask. I'm only a few clicks away if you need me. Have a great weekend!