Good afternoon, all.
I have a QB problem which is beyond my VERY limited skillset. My husband and I own our own small commercial real estate company. I’ve used QB for pretty much the entire time the business has operated, since 1998. We have switched from Windows to Mac and back to Windows, if that makes any difference. Also, you need to know that I am a rotten accountant, and every year my CPA has to help me undo tangles I get in to.
The current problem is this: when I go to reconcile my checking account, QB automatically fills in the “starting balance” field, but it’s not the right number. I’ve tried undoing past reconciliations and starting again, but so far that has only made the problem worse. The last time I tried to reconcile it said that the starting balance in checking was something like -$20k. I guarantee to you that we have never, ever, had a $20k deficit in our checking account!
It feels to me like a true “bug” in the program, but in searching online I couldn’t find anyone else who had seen this specific problem. I think it started happening about 18mos or 2 years ago, when I was using QB for Mac. I don’t know if that makes a difference or not.
Thanks in advance for your help . . . and I'm sorry if this is something really obvious.