I am having an issue with recurring invoices not generating. I have multiple companies each that have multiple monthly recurring invoices, and across the board some of the invoices do not automatically generate. They are all set up exactly the same, I have tried deleting and re-making them multiple ways and nothing is working.
-There is no credit card associated with any transactions. They are just invoices to show up and are not actually being sent anywhere. They are so I can account for all rents being deposited.
-There is no end date
-I have deleted and re-made them through the recurring transaction tab as well as gone to the actual customer and made a new recurring transaction
Is there any other possible solution? Like I said it's only some of the transactions. Some work and some do not, and they have all been entered/created exactly the same. I have 6 different companies and all 6 companies have the same issue.
Thanks for getting back to us about your recurring invoices. I want to make sure you'll be able to get the help you need for this issue.
Since you've already tried all the necessary troubleshooting steps, I recommend contacting our Phone Support Team this time. One of them will be able to perform further troubleshooting to determine the cause of the issue.