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Level 1

Recurring invoices not generating

I am having an issue with recurring invoices not generating. I have multiple companies each that have multiple monthly recurring invoices, and across the board some of the invoices do not automatically generate. They are all set up exactly the same, I have tried deleting and re-making them multiple ways and nothing is working.

3 Comments
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QuickBooks Team

Recurring invoices not generating

Good day, BrookeB.


Glad to see you here in the QuickBooks Community.  Let me address your concern about recurring invoices not generating.


There are several possible reasons why the recurring transactions weren’t generated. To resolve the problem, follow the recommended solutions provided below:

  • Make sure the recurring template is set to Scheduled and has not reached its End Date.
  • Verify that the credit card associated with the recurring Sales Receipt is active.
  • Check the recurring template for any problem/issue.
  • Recreate then delete the problematic template.

For the instructions on how to perform the solutions given, check out this helpful article: https://quickbooks.intuit.com/community/Reports-and-accounting/Recurring-Transactions-do-not-run-but....


If you have any other concerns, don't hesitate to let me know. I'd be here to help. Enjoy your day!

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Level 1

Recurring invoices not generating

Kim,

 

-They are all categorized as scheduled

-There is no credit card associated with any transactions. They are just invoices to show up and are not actually being sent anywhere. They are so I can account for all rents being deposited.

-There is no end date

-I have deleted and re-made them through the recurring transaction tab as well as gone to the actual customer and made a new recurring transaction

 

 

Is there any other possible solution? Like I said it's only some of the transactions. Some work and some do not, and they have all been entered/created exactly the same. I have 6 different companies and all 6 companies have the same issue.

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Moderator

Recurring invoices not generating

Hello there BrookeB,

 

Thanks for getting back to us about your recurring invoices. I want to make sure you'll be able to get the help you need for this issue.

 

Since you've already tried all the necessary troubleshooting steps, I recommend contacting our Phone Support Team this time. One of them will be able to perform further troubleshooting to determine the cause of the issue.

 

Please reach them through this article: Get help with QuickBooks Online

 

If you need more assistance concerning your recurring invoices, please don't hesitate to reach out. Wishing you all the best.

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