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Need to record a sales receipt as a credit to the customer
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Creating credit memo is quick and easy in QuickBooks Online. For detailed steps on how to do this, please refer to this article: https://quickbooks.intuit.com/tutorials/lessons/credit-memos/.
You might also find this article helpful while working in QuickBooks Online: https://quickbooks.intuit.com/community/Payments/Apply-a-credit-memo-credit-or-refund-to-a-customer/....
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You have to create a credit memo. You can’t use a sales receipt.