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BigRog
Level 3

Refunds in Quickbooks for Mac 2016

Good Morning, I am currently using quickbooks for mac 2016 and have no intentions at this point of updating my software to current version..

 

That said, I am in need of step by step instruction for recording a refund to customer who has paid $325 to clear an invoice and then asked for a partial refund of $75. to complicate things further he then lost the check for $250 and asked me to put stop payment on the check and reissue him another less the $20 stop payment charge. 

 

The farthest I've gone at this point is writing the check to him and recording it as REFUND under SALES acct.

I then created another invoice reflecting the $75 that we kept to pay for part of the ads he purchased. I then applied the pmt of $75 using the same electronic check pmt I took when he paid the initial $325. I did not create credit memos thinking the way I did things would make it work but, duh now I have a $75 pmt made on a new invoice I created with no corresponding deposit into our business account. If someone can tell me the STEP by STEP way of handling this issue, it would be much appreciated..

 

Then, I need to know how to go about the STOP PAYMENT that the bank charged us for stopping the $250 check pmt. Thank you in advance for advice Big Rog

1 Comment 1
JasroV
QuickBooks Team

Refunds in Quickbooks for Mac 2016

Good morning to you too, @BigRog!

 

You're on the right track in applying the $75 payment to the invoice. No need to create a credit memo since the excess amount will be available as credit. 

 

What we need to do now is to deposit the invoice payment to your business account. This way, the deposit will correspond to your account. Let me show you how.

 

  1. Go to the Banking menu in your QuickBooks Desktop (QBDT) for Mac.
  2. Select Record Merchant Service Deposits.
  3. Click the Add payments to record tab.
  4. Select the small arrow icon next to the first deposit on the list.
  5. Review the payments in QuickBooks.
  6. Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
  7. When everything matches, select Save and close
  8. Then click Record deposit when you've added all the payments in QuickBooks to a bank deposit.

 

You can also see the Manually record bank deposits for QuickBooks Payments section in this article for more details: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

 

Furthermore, I highly recommend working with your accountant for additional advice. This way, we can ensure your accounts are well accounted for. 

 

In regards to stopping the bank payment charge, I'd suggest contacting our merchant support team for further guidance. They'll be able to pull up your account in a secure space and guide you through this process.

 

In addition, I'm attaching this link that serves as your guide in effectively matching your accounts: Reconcile an account in QuickBooks Desktop.

 

Whenever you need help recording refunds and payments in QBDT for Mac, you're always welcome to post a reply in this thread. I'll be more than happy to assist you. Have a good one!

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