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Level 1

Register balance and chart of account balance does not match.

I click on company, chart of accounts, and I can see bank balances, and those are always wrong, but when I click on the bank account and the register opens, I see my real balance.  This also creates an issue when I am paying bills because it shows the chart of accounts balance decreasing as i pay them and that is not the actual balance. Why dont these amounts match ever? I have added a picture of exactly what I see when I open chart of accounts & my registers.

Solved
Best answer 12-10-2018

Best Answers
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Level 8

Register balance and chart of account balance does not match.

Try edit>resort list with your chart of accounts open, if that doesn't do it run file>utilities>verify data and rebuild if prompted.

View solution in original post

15 Comments
Highlighted
Level 8

Register balance and chart of account balance does not match.

Try edit>resort list with your chart of accounts open, if that doesn't do it run file>utilities>verify data and rebuild if prompted.

View solution in original post

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Level 1

Register balance and chart of account balance does not match.

what does verify data and rebuild do? I just dont want to make something worse...
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Level 8

Register balance and chart of account balance does not match.

Verify the data integrity and may suggest rebuilding if it fails.
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Level 1

Register balance and chart of account balance does not match.

ok, thank you.  I will try this..
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Level 1

Register balance and chart of account balance does not match.

ok, thank you.  I will try this..
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Level 1

Register balance and chart of account balance does not match.

resort just changed the order the chart of accounts was in, it didnt do anything to that balance issue.
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Level 1

Register balance and chart of account balance does not match.

resort just changed the order the chart of accounts was in, it didnt do anything to that balance issue.
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Level 1

Register balance and chart of account balance does not match.

do I close the chart of accounts before I try verify and rebuild?
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Level 1

Register balance and chart of account balance does not match.

do I close the chart of accounts before I try verify and rebuild?
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Level 1

Register balance and chart of account balance does not match.

it has errors now, do i rebuild?
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Level 1

Register balance and chart of account balance does not match.

it has errors now, do i rebuild?
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Level 1

Register balance and chart of account balance does not match.

Thank you so much. The rebuild data worked! I have been looking at this problems for over a year now..I was just really scared to rebuild data not knowing what that would really do... Thanks so much!
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Level 1

Register balance and chart of account balance does not match.

My client file I have been using for years all of sudden now shows 0 in Chart balance and not shown on the balance sheet, yet the register shows the correct balance.  Did a rebuild (as I typically conduct in weird cases like this) and it fixed the problem for 2 days and this morning problem back.  Any of my Pro Advisor colleagues experience this?
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Level 1

Register balance and chart of account balance does not match.

The platform is QB Enterprise 16.0
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Level 8

Register balance and chart of account balance does not match.

You are asking on the QuickBooks Mac area of the forum. Try asking in the QuickBooks Windows area.

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