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Register balance and chart of account balance does not match.

I click on company, chart of accounts, and I can see bank balances, and those are always wrong, but when I click on the bank account and the register opens, I see my real balance.  This also creates an issue when I am paying bills because it shows the chart of accounts balance decreasing as i pay them and that is not the actual balance. Why dont these amounts match ever? I have added a picture of exactly what I see when I open chart of accounts & my registers.

Solved
Best answer 12-10-2018

Accepted Solutions
Established Community Backer ***

Try edit>resort list with your chart of accounts open, if...

Try edit>resort list with your chart of accounts open, if that doesn't do it run file>utilities>verify data and rebuild if prompted.

15 Comments
Established Community Backer ***

Try edit>resort list with your chart of accounts open, if...

Try edit>resort list with your chart of accounts open, if that doesn't do it run file>utilities>verify data and rebuild if prompted.

Not applicable

what does verify data and rebuild do? I just dont want to...

what does verify data and rebuild do? I just dont want to make something worse...
Established Community Backer ***

Verify the data integrity and may suggest rebuilding if i...

Verify the data integrity and may suggest rebuilding if it fails.
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ok, thank you.  I will try this..

ok, thank you.  I will try this..
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ok, thank you.  I will try this..

ok, thank you.  I will try this..
Not applicable

resort just changed the order the chart of accounts was i...

resort just changed the order the chart of accounts was in, it didnt do anything to that balance issue.
Not applicable

resort just changed the order the chart of accounts was i...

resort just changed the order the chart of accounts was in, it didnt do anything to that balance issue.
Not applicable

do I close the chart of accounts before I try verify and...

do I close the chart of accounts before I try verify and rebuild?
Not applicable

do I close the chart of accounts before I try verify and...

do I close the chart of accounts before I try verify and rebuild?
Not applicable

it has errors now, do i rebuild?

it has errors now, do i rebuild?
Not applicable

it has errors now, do i rebuild?

it has errors now, do i rebuild?
Not applicable

Thank you so much. The rebuild data worked! I have been l...

Thank you so much. The rebuild data worked! I have been looking at this problems for over a year now..I was just really scared to rebuild data not knowing what that would really do... Thanks so much!
Not applicable

My client file I have been using for years all of sudden...

My client file I have been using for years all of sudden now shows 0 in Chart balance and not shown on the balance sheet, yet the register shows the correct balance.  Did a rebuild (as I typically conduct in weird cases like this) and it fixed the problem for 2 days and this morning problem back.  Any of my Pro Advisor colleagues experience this?
Not applicable

The platform is QB Enterprise 16.0

The platform is QB Enterprise 16.0
Established Community Backer ***

You are asking on the QuickBooks Mac area of the forum. T...

You are asking on the QuickBooks Mac area of the forum. Try asking in the QuickBooks Windows area.

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