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Level 1

Register balance and chart of account balance does not match.

I click on company, chart of accounts, and I can see bank balances, and those are always wrong, but when I click on the bank account and the register opens, I see my real balance.  This also creates an issue when I am paying bills because it shows the chart of accounts balance decreasing as i pay them and that is not the actual balance. Why dont these amounts match ever? I have added a picture of exactly what I see when I open chart of accounts & my registers.

Solved
Best answer 12-10-2018

Accepted Solutions
Level 8

Try edit>resort list with your chart of accounts open, if...

Try edit>resort list with your chart of accounts open, if that doesn't do it run file>utilities>verify data and rebuild if prompted.

View solution in original post

15 Comments
Level 8

Try edit>resort list with your chart of accounts open, if...

Try edit>resort list with your chart of accounts open, if that doesn't do it run file>utilities>verify data and rebuild if prompted.

View solution in original post

Level 1

what does verify data and rebuild do? I just dont want to...

what does verify data and rebuild do? I just dont want to make something worse...
Level 8

Verify the data integrity and may suggest rebuilding if i...

Verify the data integrity and may suggest rebuilding if it fails.
Level 1

ok, thank you.  I will try this..

ok, thank you.  I will try this..
Level 1

ok, thank you.  I will try this..

ok, thank you.  I will try this..
Level 1

resort just changed the order the chart of accounts was i...

resort just changed the order the chart of accounts was in, it didnt do anything to that balance issue.
Level 1

resort just changed the order the chart of accounts was i...

resort just changed the order the chart of accounts was in, it didnt do anything to that balance issue.
Level 1

do I close the chart of accounts before I try verify and...

do I close the chart of accounts before I try verify and rebuild?
Level 1

do I close the chart of accounts before I try verify and...

do I close the chart of accounts before I try verify and rebuild?
Level 1

it has errors now, do i rebuild?

it has errors now, do i rebuild?
Level 1

it has errors now, do i rebuild?

it has errors now, do i rebuild?
Level 1

Thank you so much. The rebuild data worked! I have been l...

Thank you so much. The rebuild data worked! I have been looking at this problems for over a year now..I was just really scared to rebuild data not knowing what that would really do... Thanks so much!
Level 1

My client file I have been using for years all of sudden...

My client file I have been using for years all of sudden now shows 0 in Chart balance and not shown on the balance sheet, yet the register shows the correct balance.  Did a rebuild (as I typically conduct in weird cases like this) and it fixed the problem for 2 days and this morning problem back.  Any of my Pro Advisor colleagues experience this?
Level 1

The platform is QB Enterprise 16.0

The platform is QB Enterprise 16.0
Level 8

You are asking on the QuickBooks Mac area of the forum. T...

You are asking on the QuickBooks Mac area of the forum. Try asking in the QuickBooks Windows area.

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