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casey13
Level 1

Reminders. Why did mine turn on without my permission, and how do I turn them off? It's sending reminders within a few hours of billing... Good way to annoy customers...

 
1 Comment 1
Nick_M
QuickBooks Team

Reminders. Why did mine turn on without my permission, and how do I turn them off? It's sending reminders within a few hours of billing... Good way to annoy customers...

Hello, casey13. 

 

Thanks for stopping by the QuickBooks Community, I'm happy to help you today. Below are the steps to turn off your reminders so your customers won't get them within a couple hours of sending the invoices. Follow along below:

  1. Click the Gear icon at the top right. 
  2. Under the Lists category, click Recurring Transactions
  3. Under Action, click Edit of the link to the template.
  4. Click Options, then uncheck the boxes for Automatically send email.
  5. Hit Save Template.

If you decide to turn them back on, want to create a new template, or just want to review the process, I'm including a helpful article down below.

If there's anything else I can help with, please don't hesitate to post here anytime. Thanks again and have a wonderful day. 

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