can i give access to an external person to update my account but with limited capacity
There are actually multiple levels of access.
Take a look at this and see if it has what you're looking for:
doesnt apply to remote access
If you're looking for a support representative to create a remote session for you, then I suggest you contact our Technical Support team.
Either our chat or phone support representative can do remote access. It will depend on you how you want to proceed.
Here's how you can contact them:
If you're referring to adding a user with custom access to your company, you can find this article to be helpful: Add and manage custom users.
Leave a comment below if you have other questions in mind. I'll be sure to get back to you.