Hello there, Dawn. Reports in QuickBooks Online (QBO) update in real-time, but the system waits for you to finish selecting filters before recalculating the data. This prevents the screen from reloading repeatedly while you're still making choices.
When you select a Class from the dropdown, the report stays in waiting mode so you can pick multiple items without interruption. To apply your changes instantly, you can click anywhere on the main body of the report. That signals the system that you're ready to see the updated results.
I highly suggest contacting our Live Support team to report the issue with the report filter. They have the necessary tools to further investigate this matter.
If you have additional questions, please don’t hesitate to revisit this thread.
