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kathiep67
Level 1

Reports only use "my top categories." I need printout that breaks out other categories I have chosen that are listed under "show all categories." I can code with these but cannot print out totals by all these categories.,

 
3 Comments 3
KlentB
QuickBooks Team

Reports only use "my top categories." I need printout that breaks out other categories I have chosen that are listed under "show all categories." I can code with these but cannot print out totals by all these categories.,

Hi there, kathiep67.

 

By default, QuickBooks will print all the categories that you've used in your transactions. Generally, when a user encounters unexpected behavior, like missing data on a report, we can perform basic browser troubleshooting to fix the issue. It could be that the stored cache and cookies are the reason why you're unable to print all the categories.

 

We can start by opening a private window and use it to access your QuickBooks account. You can press Ctrl + Shift + N for Google Chrome or Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge. Once done, let's print the report again. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

 

If you still encounter the same issue, you can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QBSE. 

 

Alternatively, you can try using the Import option then print the PDF file. Take a look at my screenshot below:

 

 

To know more about the things that you with QuickBooks Self-Employed, you can visit our FAQ page.

 

Let me know in the comment section if you have any other concerns or questions. Stay safe and have a great rest of the weekend.

kathiep67
Level 1

Reports only use "my top categories." I need printout that breaks out other categories I have chosen that are listed under "show all categories." I can code with these but cannot print out totals by all these categories.,

Did not help

Kristine Mae
Moderator

Reports only use "my top categories." I need printout that breaks out other categories I have chosen that are listed under "show all categories." I can code with these but cannot print out totals by all these categories.,

These troubleshooting steps are the basic ones to fix issues like this, Kathiep67. Good work for trying them out.

 

I'd suggest reaching out to our customer care support since you're encountering the same issue. They have more tools to investigate this further. Here's how:

  1. Click Assistant.
  2. Enter "I need a human" twice in the Type something field.
  3. Click I still need a human.
  4. Select either Message an agent or Get a callback.

Once it's fixed, you can check the reports again.

 

We're open 24/7 to help you. Reach out to us again if you have other concerns.

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