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Level 1

Sales by Ship To Address

I am running a Sales by Ship to Address and the majority of my sales are reporting with a "City(Other)" despite having an accurate address formatted the same as those who are reporting correctly.  Is there a way to correct this?  I need to run a report with annual sales by state and even if I edit the ship to address it's not correcting / updating the report.


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Sales by Ship To Address

It's nice to see you here today, @TonyaMac,


Thanks for getting in touch with us today. I'm here to help you correct the address on your Sales by Ship to Address report.


Typically, the address on the invoice or the customer profile will automatically display on the report. In your case, since the address is showing incorrectly, let's try to compare the address on your client's profile and the one entered on the invoice. Please follow these steps:

  1. Go to the Customers tab.

  2. Pick Customer Center from the drop-down.

  3. Double-click the affected customer transaction.

  4. On the Address Info tab, make sure the Bill To and Ship To fields are filled out. Click Copy if the shipping address is the same with your billing address.

  5. Click OK.

  6. Make sure the invoice form includes the ship to address.

Once corrected, try running the report again and see if it works. If not, let's run the Verify/Rebuild Utility to fix corruption issues within the company file. Here's your quick guide:


To run the rebuild utility:

  1. From the File menu, click on Utilities.
  2. Select Rebuild Data.

To run the verify utility:

  1. From the File menu, click on Utilities.
  2. Select Verify Data.

Please update me on how it goes, @TonyaMac. I'll look forward to your response on this post. Have a great day!

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