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Level 1

Sales order by customer report columns not printing

I customized my Sales order by customer report to match the columns that we export into excel, and then upload to our website.  In the SO entry screen everything looks correct, but when I try to print the report almost half of my columns are blank.  What would cause this?



3 Comments 3
QuickBooks Team

Sales order by customer report columns not printing

Hello, br2911.


Thanks for dropping by the Community today, I'm more than happy to help. This could be happening for a number of reasons, so I would suggest following this really helpful article that covers troubleshooting steps you can take in order to get your printing to work. It covers potential errors, solutions and much more. If you'd like click-by-click guidance and assistance on this, you can reach out to our support team. have any other questions, feel free to post here anytime. Thanks for your time and have a lovely day. 

Level 1

Sales order by customer report columns not printing

Thank you for the reply.  To be more specific, when I select this report and generate it to my screen, the columns do not have any data in them.  This is prior to trying to print out.

QuickBooks Team

Sales order by customer report columns not printing

Thanks for coming back to us, @br2911.


Usually, this error occurs when your data is damaged or corrupted. We can run the Verify/Rebuild tool utility to detect the data damage. 


Here's how:

  1. Go to the File menu, then hover over Utilities.
  2. Select Rebuild Data.
  3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  5. When the tool finishes, select OK.
  6. Go to the File menu, and then hover over Utilities.
  7. Select Verify Data.
  8. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. However, if QuickBooks finds an issue with your company file, click Rebuild Now.


Also, make sure QuickBooks has its latest release. This is to ensure that everything is up to date.


However, if the issue persists, let's use the Print & PDF Repair Tool from the QuickBooks Tool Hub to fix most of the common printing issues. I'll guide you how:


  1. Close your QuickBooks Desktop.
  2. Download the most recent version ( of the QuickBooks Tool Hub. Save it somewhere on your computer.
  3. Open the file QuickBooksToolHub.exe.
  4. Follow the on-screen steps to install and agree to the terms and conditions.

After installing it, double-click the icon on your Windows desktop to open the tool hub. Then, let's use the tools and go to the Program Problems tab to resolve common PDF and printing-related issues.


Here's an article you can read for more details: Fix common problems and errors with the QuickBooks Desktop Tool Hub.


If the solution above doesn't work, please feel free to check out this article for more troubleshooting steps: Resolve printing issues.


As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.


Leave a comment below if you have other questions. I'm always here to help. Take care!


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