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FMW
Level 3

Sales Receipts

Good morning,

   Regarding sales receipts, why do they appear as "unpaid" on the daily transaction journal, as well as in the Customer Information screen, under the column "Open Balance". 

Customer has paid cash or check at time of purchase; hence, Sales Receipt.  So why is there an open balance?

I'm having a difficult time explaining this to boss.

Thanks,

 

1 Comment 1
BigRedConsulting
Community Champion

Sales Receipts

That's just the way QB reporting works. All transactions have an open balance, even those that can't be paid.

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