I appreciate the details you’ve provided. Allow me to share additional troubleshooting steps to resolve this.
You’ll want to download our QuickBooks Desktop (QBDT) Tool Hub. This tool helps you fix common errors with your company file. It also provides a set of steps for addressing different types of problems.
In addition to this, once the issue is resolved, you might want to check this link in case you want to add details to your invoice: Use and customize form templates. This can guide you on how to add a logo and change the font size of your invoice.
Let me know if you have any other concerns managing your sales rep in QBDT. I’d be more than happy to work with you again. Keep safe, and stay healthy.