Sales tax rate for services has disappeared: I cannot chose that for my invoices of March 2021. Please help!
Let's perform some troubleshooting to get your sales tax rate working in QucikBooks Online (QBO), gilles-clavel.
There are times when a browser's cache data becomes full of frequently accessed websites or damaged. This causes the sales tax rate to disappear when creating a transaction. To better isolate this issue, let's try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
I've got articles here to learn more about how automated sales tax works, as well as using them in your sales transactions: